Help Desk Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As a Help Desk Analyst at MetrixIT Solutions you will be responsible for providing technical support and assistance to clients and internal staff. You will be the first point of contact for troubleshooting hardware and software issues as well as resolving network problems. Your role will be crucial in ensuring excellent customer satisfaction and resolving technical issues promptly and efficiently.

Job Responsibilities:

Provide technical support and assistance to clients and internal staff
Troubleshoot hardware and software issues
Resolve network problems and connectivity issues
Document and track technical issues and resolutions
Install configure and maintain computer hardware and software
Assist with user account management and password resets
Collaborate with IT team members to escalate and resolve complex technical issues
Ensure timely and effective communication with clients and team members

Essential Qualifications:

Proven experience as a Help Desk Analyst or similar role
Knowledge of help desk software and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to work independently and as part of a team
Associates degree in IT or related field

Desired Experience:

1-2 years of experience in a help desk or technical support role
Experience with remote desktop tools and VPN technologies
Certifications in IT support or help desk operations
Experience in a fast-paced and dynamic work environment

Salary & Benefits:

The salary for this position ranges from $45000 to $100000 annually depending on experience and qualifications. MetrixIT Solutions offers a competitive salary package health benefits paid time off and opportunities for professional development and growth within the company.

Skills : Typing, Data Entry

Job Description:As a Help Desk Analyst at MetrixIT Solutions you will be responsible for providing technical support and assistance to clients and internal staff. You will be the first point of contact for troubleshooting hardware and software issues as well as resolving network problems. Your role ...