AIRTAC / Aircraft On Ground (AOG) Solutions Systems End-to-End Leader (M/F)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Airbus Commercial Aircraft is looking for a Solution System End to End Leader m/f to join our Customer Care Centre Operations based in Toulouse France.
Within the Customer Care Centre Operations you will become a member of the AIRTAC Systems AOG Solutions End-to-End Leaders team in charge of managing the resolution of Aircraft On Ground (AOG) Events and Urgent queries received from Customers related to all Systems ATA Chapters.
The AOG Systems End-to-End Leaders work on a 24/7 or on a 7/7 shift pattern. A specific premium (prime) is granted on a monthly basis accordingly.
Your challenges:
Provide efficient and tailored support to our customers facing urgent technical matters while ensuring safety:
Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints
Provide End-to-End solutions taking into account the technical recommendations and the supply aspects
Lead the resolution plan and involve relevant internal/external stakeholders (Engineering Airworthiness Field Service Representatives Supply chains Procurement Suppliers)
Be the voice of the customer and ensure that their expectations are fulfilled
Maintain the communication and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management under critical AOG scenarios.
Provide Airbus Top Management with regular updates of the AOG resolution status
Identify any potential unsafe condition linked to an AOG event on the fleet as per applicable criteria
Perimeter: All A/C Commercial programs (except A220) and all Systems ATAs
Contribute to early detection of systems degradation and operational interruption avoidance:
Using fleet monitoring tools (Skywise) provide customers with recommendations based on static analysis or parameters trend monitoring in order to minimize/avoid delays/AOG
Provide customized health monitoring support services to airlines under specific contract
Contribute to Customer Care Centre efficiency
Identify any room for improvement following an AOG event in order to define potential mitigations or re-usable solutions that could help to improve operational availability of the A/C
Feed a wide Airbus community with periodic reports highlighting major customers events in the frame of the operation reliability monitoring
Contribute to the capitalization and to the sharing of the best practices
Your boarding pass:
Synthetic approach
Team spirit
Leadership proactivity coordination and flexibility skills
Customer facing experience is appreciated
Airline background or knowledge of Airline operations is appreciated
Ability to cope with a highly demanding environment (work under pressure)
Ability to work on shift (24/7 or 7/7)
General aircraft systems knowledge
General knowledge of aircraft maintenance & documentation
Fluent in English
Not a 100% match No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
AIRBUS SASEmployment Type:
Permanent-------
Classe Emploi (France): Classe F12Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Key Skills
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- HTML5
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- Node.js
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- JavaScript
- backbone.js
- Sass
About Company
Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, comba ... View more
