Warranty Clerk
Warranty Clerk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations Holiday Pay PTO pay
- Career advancement opportunities promote from within
- Discounts onproducts and services
- Family owned and operated
- Long term job security
- Code and Book warranty repair orders and submit claims of manufacturer warranty
- Maintain receivables schedules; service contract claim submission and follow up
- Work closely and effectively with team of technicians service writers and supervisors
- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
- Communicate with Service Advisors to define the scope of a warranty claim
- Process all warranty paperwork to ensure proper documentation and to verify criteria
- Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by Kia
- Stays abreast of all factory recalls announcements and procedures
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
- Review every warranty repair order written for proper completion accuracy and legibility according to the applicable policies and procedure manuals
- Figure out the applicable labor operation code failure codes and/or other administrative data required and enter them on orders
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
- Maintain record of all claims submitted returned/rejected and paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned inspected or scrapped by the manufacturer or other warranty authority
- Provide a weekly report to the service manager regarding claims status
- Report to management any situation or condition that jeopardizes the safety welfare or integrity of the dealership its employees or customers
- Warranty experience required
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency in CDK preferred but not mandatory
- General accounting knowledge preferred
- Valid drivers license and clean driving record
Employment Type
Full-Time
