Ticketing Operations Manager

About Us

At Walton Arts Center/Walmart AMP we strive to be the place where a diverse mix of talented people want to come to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Our organizations dedication to promoting diversity multiculturalism and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equity and believe deeply in diversity of race gender sexual orientation religion ethnicity national origin and all the other fascinating characteristics that make us unique.

Walton Arts Center Inc. operates two campuses: a 1200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11000-capacity outdoor amphitheater known as the Walmart AMP in Rogers AR. Walton Arts Center has been Arkansas premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboards top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains NWA (as the locals refer to it) includes Benton Washington and Madison counties with five hub cities: Bentonville Fayetteville Rogers Springdale and Siloam Springs. The economic opportunity is unparalleled but so is the lifestyle see: 400-plus miles of mountain biking trails and paved pathways a thriving arts community complete with world-class performing arts center and museums a legitimate beer and food scene and live music to enjoy. Best of all its a place where everyone is welcome.

Position Overview

The Ticketing Operations Manager is an important member of the Ticketing team within the Walton Arts Centers Communications Department. This role works with multiple internal and external stakeholders to ensure proper performance setup in AMPs primary ticketing system (Ticketmaster) ensuring successful on-sales for the Walton Arts Center and Walmart AMP constituencies. Additionally this role may work with multiple internal and external stakeholders to provide accurate reporting and constituent lists for Walton Arts Center and Walmart AMP shows. This role reports directly to the Director of Ticketing.

Principal Responsibilities (Essential Functions)

Walmart AMP

• Build all shows for Walmart AMP (AMP) season in Ticketmaster (Host TM1 and Archtics)
• Monitor and test during AMP presales and on-sales via the web and client
• Setup special offers re-zone or adjust scaling for AMP shows
• Execute dynamic pricing for AMP shows
• Provide daily reporting to internal and external stakeholders
• Provide ad-hoc reporting to internal and external stakeholders
• Provide reconciliation reporting for AMP Client shows and events
• Create lists for internal and external stakeholders as needed
• Provide show sheets for Box Office with pre-sale on-sale information promos and special offers
• Manage ticket holds inventory manifests and pricing for the life of the show.
• Provide timely tour communication
• Prepare Scanner Configurations in TM1 Entry
• Maintain user permissions and access in Ticketmaster
• Pull and submit data for collectors tickets post event

Walton Arts Center

• Assist in checking new show builds for Walton Arts Center (WAC) in Ticketmaster
• Assist with testing pre-sales and on-sales online and in the client
• Assist with building WAC shows addons packages and promos when needed in Ticketmaster
• Assist with reporting in Ticketmaster
• Assist with tour communications

General Duties

• Represent Walton Arts Center / Walmart AMP at both on and off-site events as requested.
• Maintain professional working relationships with teammates fellow staff members from other departments vendors patrons and tenants of leased spaces.
• Perform related duties as assigned by supervisor
• Provide on-call support for events after hours as needed.
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures
• Other duties as assigned

Minimum Qualification

A minimum of 3 years in Ticketing Box Office or equivalent Customer Service role and a working knowledge of the Ticketmaster software suite (Archtics TM1 Host) and Tessitura or similar ticketing software preferred.

Education Training Traits

• Working knowledge and proficiency of Ticketmaster or equivalent ticketing system
• Proficiency with Microsoft Office including Microsoft Teams and OneDrive
• Ability to learn new technologies easily
• Bachelors Degree or equivalent experience in the field
• Comfortable with consistently adhering to the highest standards of integrity professionalism ethics and confidentiality
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Detail Oriented and well organized
• Strong communications skills and the ability to interact with many different types of people
• Ability to work independently as well as with others to carry out assignments
• Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards

Physical

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk listen and speak clearly (on telephone)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete grass and inclined surfaces.
• Must be able to endure outdoor elements including cold heat wind and/or precipitation
• Must be able to work in large crowded environments with flashing lights loud music and noises pyrotechnics and cannons as part of shows and events