UX Senior Designer

Thanks for stopping by! Were Doctor Care Anywhere:a leading digital platform with a clear vision to be the primary care provider of choice for digital healthcare and that all starts with our brilliant team.

We are the UKs largest private provider of telehealth services. We work with insurers healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers were proud of our people who love working together to enhance patient experiences for the better. Its why every year we help over 2 million people speak to a GP or ACP by video or phone anywhere in the world.

Our story started back in 2013 and as we continue to grow were looking for the very best talent to help us achieve our ambitious goals. If youre highly motivated and would love to work with us as we continue to grow then we would love to hear from you.

Your new role:Were looking for a design unicorn - someone who blends craft with strategy and behavioural insight with business impact. A designer who can flip our product upside down challenge assumptions and reimagine how people experience digital healthcare.

Youll report in to our Chief Product & Digital Officer giving you visibility and influence at the highest level of the not looking for someone who just executes tickets. This isnt a production design role. We want an inquisitive designer who asks the hard questions (of themselves of us and of the work)and pushes the team towards stronger more meaningful outcomes. This isnt about polishing Figma screens. Its about reframing mental models shifting behaviours and crafting end-to-end experiences that feel effortless for patients while delivering measurable impact for the business.

Youll be our design lead and craft champion: zooming out to set vision and strategy zooming in to refine critical details and shaping the product through the lens of human-centred and behavioural design. Youll partner with product managers engineers clinicians and stakeholders to redesign journeys that work with not against how people actually think decide and is a role for someone who thrives in ambiguity provokes fresh thinking and has the design muscle to turn bold ideas into reality.

• Salary:70000 per annum
• HybridwithminimumtwodaysattendanceinLondonoffice
• ApplicationDeadline:6pm Monday15thSeptember2025

What youll be doing:

• Lead end-to-end UX design across products and new propositions from framing the problem to delivering validated solutions.
• Own your own design projects - scoping planning and managing design timelines to keep discovery and delivery phases on track.
• Run and project-manage discovery: facilitating workshops mapping journeys prototyping and testing to generate evidence-based insights.
• Get hands dirty with the craft - designing screenflows prototypes and interactions then working side by side with engineers to bring them to life.
• Set and communicate the experience vision defining UX outcomes and aligning squads with your vision.
• Champion behavioural design principles - designing with mental models decision-making and human behaviour at the core.
• Mentor and inspire a junior designer raising the craft bar while fostering curiosity and collaboration across teams.
• Collaborate across disciplines - working closely with product managers developers clinicians operations customer success and marketing teams to create cohesive human-centred experiences.

About you:

• Youre a strategic yet hands-on designer equally comfortable setting experience vision and finessing interaction details.
• You thrive on leading design propositions owning the process from discovery through delivery.
• You have experience planning and managing design timelines and can keep discovery phases structured without losing creative energy.
• Youre fluent in behavioural design mental models and service thinking and you know how to apply them to real-world healthcare challenges.
• Youre inquisitive and independent - not waiting for a brief but proactively reframing problems and spotting opportunities.
• You know how to influence stakeholders making the case for design decisions with clarity and evidence.
• Youre motivated by impact: improving patient experiences and shaping the future of digital healthcare.

Must have:

• Proven experience leading end-to-end UX design across complex products or services from discovery through delivery.
• Hands-on craft skills - able to design screenflows prototypes and interaction details in Figma and work directly with engineers to bring designs to life.
• Proven ability to own and drive design propositions working independently while collaborating across product engineering clinical and marketing teams.
• Experience leading design discovery phases including workshops journey mapping prototyping and user testing with the ability to structure and project-manage timelines.
• Strategic design leadership - setting experience vision defining UX outcomes and aligning squads on shared goals.
• Fluency in behavioural design and mental models applying human-centred design principles to shape behaviour and improve outcomes.
• Stakeholder influence and communication skills -able to challenge assumptions advocate for users and secure buy-in at senior levels.
• Mentorship and leadership capability with experience coaching junior designers and raising the craft bar across teams.

Nice to have:

• Experience designing for healthcare regulated or high-stakes environments.
• Strong grounding in qualitative and quantitative research methods - able to run tests and wear a research hat on.
• Comfort with data-informed design working with analytics and behavioural metrics to iterate and improve.
• Ability to evangelise design across a business - running talks workshops or sharing frameworks that raise design maturity.
• Prior experience in a fast-paced scale-up or start-up where ambiguity and autonomy are the norm.

We understand the importance of good health and happiness for our patients and our team is just the same. At our Doctor Care Anywhere youre not just an employee; youre a valued member of our team. We believe in giving you the freedom to supercharge your career with us while feeling completely supported. Heres what you can look forward to when you join us:

Doctor Care Anywhere subscription: For you and 5 of your family and friends Get ready to enjoy health consultations on the go!

25 Days Holiday Bank Holidays (FTE): Youve earned it! Enjoy time off to recharge explore and make incredible memories.

Birthday Day Off: Go and celebrate however you like!

Buy up to 5 days of additional annual leave (FTE)as part of our focus on health and wellbeing

Company Pension schemeplanting a money tree for your future

Charity Days: Join us in giving back to the community! Were all about making a difference together.

Enhanced Maternity and Paternity Pay: Extra support during this special time.

Bike2Work Scheme: We love an eco-friendly commute!

Hybrid Working: Anagileandautonomoushybridworkenvironment

Development Opportunities: Get ready to grow learn and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks and is exempt from the Rehabilitation of Offenders Act 1974.

Required Experience:

Senior IC