*Technology Support Analyst
*Technology Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems
TheTechnology Support Analyst serves as a member of OU ITs system-level Mission Support team supporting the academic administrative athletic clinical and research missions of the University. Our team of Technology Support Analysts deliver end user support with primary responsibility for managing and maintaining computers (laptop and/or desktop) mobile devices (phones tablets etc.) peripherals (local or workgroup printers monitor keyboard mouse etc.) and various departmentally used applications and technology solutions. They also play an important role in managing relationships with customers assisting with technical projects and initiatives facilitating execution of asset management and cybersecurity initiatives.
Duties:
- Responsible for providing front-line IT support to all customers.
- Answers support tickets and assist with whatever technical issues the client may be facing.
- Responds to technical support tickets.
- Discusses directly with the customer to determine the nature of the technical issue.
- Connects to the customers computer system via remote access.
- Travel to the customers office or server location for hardware and network malfunctions.
- Identifies the nature of the hardware software or networking issue.
- Provides the customer with resolution choices.
- Installs new hardware systems software upgrades or networking cables.
- Addresses any software or hardware issues.
- Provides minor technical or operational training.
- Completes IT support logs.
- Performs various duties as needed to successfully fulfill the function of theposition.
Required Education:Bachelors Degree
Equivalency/Substitution:Will accept 48 months related experience in lieu of the bachelors degree.
Skills:
- Familiarity with networking systems and protocols.
- Working knowledge of remote desktop support systems including TeamViewer.
- Working knowledge of computer hardware systems routers and peripherals.
- Working knowledge of operating systems office software enterprise software and server systems.
- Excellent problem-solving skills.
- Customer service and interpersonal skills.
- Ability to communicate verbally and in writing.
- Ability to travel when required.
Working Conditions:
- Physical:
- Sit for prolonged periods of time.
- Use of a computer.
- Manual dexterity.
- Communicate effectively and listen.
- Environmental:
- Office Work Environment.
- Office Work Environment.
Why You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.
Required Experience:
IC
Employment Type
Full-Time
