IT Business Analyst NPS

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

1. Reviews analyzes and evaluates business systems data flows and user needs to define opportunities for improvement and alignment with organizational objectives.

2. Conducts needs analysis and develops AI-assisted requirements and process definitions ensuring requirements are clear testable and adaptable as business priorities evolve.

3. Partners with developers and solution teams to clarify requirements validate assumptions and troubleshoot issues during integration or configuration work..

4. Analyzes and documents requirements for transactional and API-based systems ensuring inputs outputs and data mappings are fully understood and clearly communicated to technical and business stakeholders..

5. Researches and documents requirements for new and existing business flows (including payment billing and reporting processes) recommending changes that improve accuracy efficiency and compliance..

6. Summarizes and communicates analysis outcomes in decision-ready insights that enable stakeholders to make informed business and technical decisions..

7. Defines requirement-driven acceptance criteria and validation conditions to support QA and stakeholder testing ensuring coverage without directly driving test execution..

8. Acts as liaison among clients operations and technical teams to ensure solutions meet both functional and regulatory requirements.

9. Collaborates with clients partners vendors and internal teams to support system integrations migrations and adoption of new solutions..

10. Leverages AI and automation tools to accelerate requirements gathering analysis and validation with a focus on speed-to-insight and reducing manual effort.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship.

EDUCATION:

• Bachelors Degree in Business Information Systems Computer Science and/or equivalent practical experience.

• Ongoing professional development in AI data analysis or system integration strongly preferred.

EXPERIENCE:

3 to 5 years of experience as a Business Analyst Systems Analyst Product Analysis or Systems integration Demonstrated ability to:

• Work with transactional and API-based systems including reading API specs and interpreting JSON/XML payloads.

• Translate business needs into clear testable requirements.

• Collaborate across technical business and compliance teams.

• Experience in financial services payments billing or data-intensive products preferred.

• Comfort with AI-assisted tools for requirements gathering data validation or analysis preferred Experience working with cross-functional teams

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Communication & Collaboration

• Strong verbal and written communication skills with the ability to clearly convey complex concepts to both business and technical audiences.

• Skilled at building consensus and aligning diverse perspectives across stakeholders operations compliance and technology teams.

• Analytical & Problem-Solving Skills

• Comfortable working through ambiguity and uncovering details quickly.

• Able to simplify complex problems into clear actionable requirements that drive solutions forward.

• Technical Literacy

• Familiarity with transactional and API-based systems (e.g. reading API documentation JSON/XML payloads and integration requirements).

• Ability to partner effectively with developers and solution teams demonstrating enough technical fluency to ensure requirements are clearly understood and implemented as intended.

AI & Automation Fluency

• Familiarity with AI-assisted tools for requirements gathering process mapping and analysis.

• Ability to critically evaluate AI outputs for accuracy compliance and business relevance.

• Customer Value Orientation

• Strong desire to deliver solutions that create meaningful value for customers and the business

• Balances thorough analysis with timely delivery ensuring progress is made without unnecessary delays.

Adaptability & Speed-to-Insight

• Works effectively in fast-paced Agile environments with shifting priorities.

• Moves projects forward with urgency even in the face of uncertainty or incomplete information.

Professional Traits

• Self-directed highly motivated and curious

• Resilient and resourceful when faced with challenges with a strong sense of ownership and accountability.

Pay range for this role is $80000-$110000 annually depending on experience.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.