Spanish & English Speaking - Customer Care Adviser

Job Description

Overview

Are you passionate about delivering exceptional customer service Do you thrive in a dynamic and fast-paced environment We are seeking an energetic and dedicated Customer Care Adviser to join our team in Canary Wharf London. Representing a prestigious global brand you will play a vital role in ensuring customer satisfaction and upholding the brands reputation for excellence.

This is a full-time position offering 40 paid hours per week with shifts scheduled 5 days a week between Monday and Sunday from 8:00 AM to 10:00 PM (8 hours per day). The role offers a competitive salary of 25584 and a range of benefits designed to support your professional growth and well-being.

Responsibilities

As a Customer Care Adviser your primary responsibilities will include:

• Responding to customer queries via email and phone in a timely friendly and professional manner.
• Processing new customer orders and providing advice on products including upselling opportunities.
• Troubleshooting and resolving customer issues effectively.
• Performing administrative tasks to support the team and enhance operational efficiency.
• Contributing to a positive team environment and fostering a collaborative workplace culture.
• Continuously improving processes and ways of working to enhance customer satisfaction.

Qualifications

To excel in this role you should possess the following qualifications and skills:

• Proven experience in a fast-paced customer care environment with a strong attention to detail.
• A confident and professional telephone manner.
• A friendly personality with a passion for delivering outstanding customer service.
• Self-motivation proactivity and the ability to work independently.
• Strong time management skills and the ability to manage your workload effectively.
• A team-oriented mindset with a can-do attitude.
• Fluency in both Spanish and English is essential.

Day-to-Day

Your typical day as a Customer Care Adviser will involve:

• Handling inbound and outbound customer calls and emails.
• Assisting customers with their queries orders and troubleshooting needs.
• Collaborating with team members to ensure seamless service delivery.
• Participating in ongoing training sessions to stay updated on company policies systems and best practices.
• Upholding the values and reputation of the company and its clients in every customer interaction.

Benefits

We value our employees and offer a comprehensive benefits package including:

• Pension Scheme with Standard Life.
• Aviva Life Insurance for peace of mind.
• Eye test vouchers and discounts.
• Discounted corporate gym membership.
• Opportunities to participate in local charities and fundraising days.
• Campaign-specific benefits including discounts incentives and prizes.
• Recommend a Friend Scheme with a 500 reward.
• Access to apprenticeship qualifications and career development programs.
• Recognition and reward schemes with Love to Shop Voucher rewards.
• Cycle to Work Scheme and Tech Scheme for added convenience.

About Us

We are a leading international outsourced customer service provider with operations across 112 global sites. We specialize in delivering exceptional customer interaction and process management services for our clients through various channels including phone email live chat and social media.

Our client a Swiss luxury fashion house established in 1851 is renowned for its high-quality shoes bags accessories and ready-to-wear collections. As a Customer Care Adviser you will represent this iconic brand and contribute to its legacy of excellence.

Join Us

If you are flexible enthusiastic and committed to providing exceptional customer care we would love to hear from you. Apply today to become a part of our vibrant team and take the next step in your career.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.