Senior Manager - Operations
Senior Manager - Operations
Posted on :
06-09-2025
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1 Vacancy
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Job Description
Job Title
Senior Manager - OperationsJob Description Summary
Job Description
Major Responsibilities
Client/Stakeholder Management(in support of the Workspace Lead)
- Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved as reflected by Client feedback
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Timely governance through MMR / QBRs
- Actively recover feedback from the end user
- Implement best practices and support client site initiatives.
- Actively seek additional opportunities and organic growth.
Operations Management- Soft Services
- Functional operational control to deliver excellence every time
- Providing expertise for soft services
- Soft Services audits and creation of action plans
- Resource Planning for soft services improvement plan
- Hospitality specific training programmes
- Implement service tasks procedures and policies and measure performance
- Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
- Understand the soft services requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Provide comprehensive Workspace management for the office premises
- Implement and manage the change control process
- Resolve users complaints and concerns with solutions and follow up
- Implementation of service task procedures and policies
- Prepare risk assessments for self-delivery
- Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Report building incident following with set escalation channels with measures and solutions
- Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
- Coordinate manage and oversee vendors to perform a wide range of Workspace-related services
- Ensure service deliverables meet SLAs and KPIs
- Work with all related parties on timely delivery of all services
- Tracking of contract renewal and ensuring contract is closed prior to expiry.
- Timely invoicing to client collection of dues and vendor payments.
- When necessary raise risks for further support / investigation
- Continuous Improvement implementation
- Cost saving mind-set that drives value for service at every level
- Managing budgets and ensuring cost-effectiveness
- Collect analyse and report statistical data as may be required to provide accurate and current assessment of management objectives
Ideal Experience
- Experience of 8 years in facility management
- Needs to have would be a Bachelors degree in Hotel Management/Hospitality Management
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
INCO: Cushman & Wakefield
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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