Compensation range:

Your rate of pay will be based on applicable experience

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services and our mission is to elevate the health of the communities we serve. As a Planetree organization we place high value on hiring the right team to care for our patients and their familiescare that is steeped in compassion human connection and mutual support. If you feel called to make a meaningful impact through empathetic person-centered care and thrive in a culture that values collaboration and purpose we welcome you to join our team.

POSITION SUMMARY:

The Financial Navigator will ensure optimal financial performance for all departments throughout the Cancer Center by acting as a front-line resource for all patients seen within the Center. The goal is to maximize the likelihood of submitting clean and payable claims while advocating on behalf of the patient assisting them with accessing as many outside financial services as possible to help minimize the burden of cancer care. This position requires that the Financial Navigator create a friendly cooperative impression throughout all interactions with internal and external customers and works independently to prioritize and manage multiple priorities in a fast-paced environment. Key responsibilities of the Financial Navigator are insurance verification obtaining and maintaining approval during the course of patient treatment to prevent any delay in patient care. Patient interaction is an essential part of this position. The Financial Navigator is available to work one-on-one with cancer center patients helping them to understand their insurance benefits and other available avenues of financial assistance payment plans and co-pay assistance programs. The Financial Navigator will provide estimates of the cost of patients prescribed treatment regimen and meets with the patient to go over out of pocket expenses upon request. The Financial Navigator is knowledgeable of all private and government payers; including contract terms hospital financial assistance and discount programs and communications with Enloes Financial Team as necessary. The Financial Navigator must be able to work within the billing module to answer patient billing questions or direct them to the appropriate person to help them with billing disputes. Must be able to work independently and within a team environment. Interacts frequently with providers clinical clerical and Patient Financial Services staff.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

• Two years of medical billing or patient access experience.

Desired:

• Hematology Oncology Radiation Oncology and Infusion Therapy Billing
• One year of Financial Counseling experience in a hospital setting
• One year of pre-registration and/or insurance verification experience in a hospital setting
• EMR (Electronic Medical Records) Experience
• Medical and pharmaceutical terminology

SKILLS / KNOWLEDGE / ABILITIES:

The incumbent must demonstrate ability to effectively utilize Microsoft office software applications and healthcare A/D/T software applications. Must have excellent telephone and interpersonal skills to maintain a high degree of rapport with physicians managers co-workers employees patients and the public. The incumbent must demonstrate the ability to conduct an effective patient interview to determine financial ability and identify financial assistance options available to uninsured and/or under-insured patients. The incumbent must demonstrate a comprehensive understanding of government and commercial insurance contracts and eligibility and and assist with enrollment processes when applicable. The incumbent must demonstrate a working knowledge of the healthcare revenue cycle. The incumbent must demonstrate the ability to understand and accurately calculate expected reimbursement on Enloes insurance contracts within established timeframes. The incumbent must demonstrate the ability to accurately estimate patient out of pocket amounts due at time of service. The incumbent is responsible to maintain accurate and complete account documentation in the electronic patient record. The incumbent must comply with all state federal and local regulatory requirements. This position interfaces with all levels of personnel within the hospital. The incumbent must show sensitivity for the patient and family and maintain strict confidentiality. The incumbent must demonstrate the ability to work with staff patients patients family members and visitors in accordance with the medical centers core values and code of conduct. The incumbent must represent Enloe Medical Center in a positive and professional manner. The incumbent must demonstrate the ability to follow instructions work quickly and accurately in a fast-paced environment. The incumbent must demonstrate the ability to organize and prioritize assignments. The incumbent must demonstrate reliability and dependability by reporting to work as scheduled. The incumbent must demonstrate the ability to work independently and within a team environment. The incumbent must demonstrate the ability and willingness to be flexible and adapt to change. Ability to compile data into a useable report format. Must be able to fulfill essential functions of job.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees including but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as its earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at get more in-depth benefits and coverage information or email to receive a full summary of benefits.