Direct Line Motability Third Party Capture Handler
Direct Line Motability Third Party Capture Handler
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Job Description
Direct Line Motability Third Party Capture Handler
Liverpool - Hybrid (2 days a week in the office)
Full Time Permanent Position
DLG is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether youre already part of DLG or thinking about joining us youll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
What youll be doing
Reporting directly to the Claims Team Leader youll contact the innocent third party following a motor incident and support them in their time of this role youll work hard to put things right by:
Supporting a customer to get their vehicle back to its pre-accident condition
Offer to have a customers vehicle repaired through our DLG Auto services centres
Provide the option of free hire car
Identify injuries caused by the incident and work with the Bodily Injury team if needed
Handle and progress claims within your designated authority level in line with the established standards procedures and guidance
Respond to third-party queries and follow agreed processes policies and procedures to ensure the consistent achievement of customer service and satisfaction standards
Promptly refer claims that exceed personal authority limits to the appropriate channels following the agreed referral process
Manage interactions with third-party claimants ensuring courteous and timely communication to deliver high levels of customer satisfaction
Coordinate the use of approved internal and external suppliers to facilitate the repair replacement and provision of suitable goods and services to third parties
Proactively develop your skills and knowledge applying best practices techniques and tools while embodying DLG Values to optimise your performance and leverage DLGs investment in your training and development
Comply with DLGs required standards of excellence best practices operational effectiveness group legal and regulatory requirements
Provide telephony support to operational teams when appropriate
Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.
What youll need
Previous Sales experience
Excellent internal and external stakeholder management abilities
Proficiency in managing and prioritising a caseload
Strong communication negotiation and organisational skills
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Hours: 35 hours (Shifts between Monday to Friday 8am to 7pm & Saturday 9am to 1pm)
Closing Date: Monday 15 September
#LI-Hybrid
#LI-CL2
Employment Type
Full-Time
