Coordinator, Pre-Service - St. Peter's Hospital - FT Evenings
Coordinator, Pre-Service - St. Peter's Hospital - FT Evenings
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Job Description
Employment Type:
Full timeShift:
Evening ShiftDescription:
Coordinator Pre-Service - St. Peters Hospital - FT Evenings
Purpose
Provides oversight & support of the workflow & functions in accordance with level of experience education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.
Essential Functions
Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.
Work Focus: Coordinates operational technical & / or clerical support services that enhance or improve coordination preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members including new employee orientation. Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities develop solutions & lead the team through resolution.
Communication: Employs effective & respectful written verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals standards program expectations service performance & how the work serves Trinity Health objectives; Proactively recognizes addresses & / or escalates organizational operational & / or team conflicts.
Environment: Performs work in a caring collaborative & safe manner that complies with regulatory standards. Maintains a safe functional & organized workspace environment. Stewards productive use of resources (e.g. people financial equipment supplies materials) to achieve assigned commitments experiences & quality standards. Accountable for continuous role-based self-development & leadership growth.
Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.
Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.
Functional Role (not inclusive of titles or advancement career progression) Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to registration scheduling financial clearance & emergency department. Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service patient safety & patient throughput. Assists in the development of policies & procedures for patient information wayfinding office management patient registration financial screening point of service collections patient check-in processes & patient placement. Leads & coordinates the onsite orientation of new colleagues is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.
Minimum Qualifications
High school graduate or equivalent / GED Minimum of three (3) years experience with competency in patient access pre-service & / or registration experience. Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.
Additional Qualifications (nice to have)
Previous Leadership Experience Knowledge of federal or state government agencies including but not limited to Medicare Medicaid VA or Charity Care programs or patient management & healthcare accounts receivable within the revenue cycle.
Pay range: $21.20-$30.75
Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
