Brand Health / Brand Tracking - Customer Success Leader, Western Europe
Brand Health / Brand Tracking - Customer Success Leader, Western Europe
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Job Description
BRAND HEALTH / BRAND TRACKING - CUSTOMER SUCCESS LEADER for Western Europe
all NIQ offices in Western EU
About this job
In this Strategic Leadership Role you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
Responsibilities
- Support the Regional Customer Success lead in designing the practice area organization balancing methodological language and technical needs
- Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
- Support hub strategy for market and product lines
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence expertise and staffing flexibility
- Set and measure a high level of delivery standards driving client satisfaction
- Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
- Coordinate and support with regional Sales partners on client and project revenue growth retention and profitability
- Represent Customer Success at key client meetings Top-To-Top meetings and key engagements as relevant
- Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
- Target reductions in cycle time across ad hoc methods
- Drive high level employee engagement and retention
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Key stakeholder in providing input into product and toolkit roadmap representing regional needs for the practice area
- Support/enable industry and thought leadership efforts
Core KPIs
- Team Engagement and Retention - Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
- Regional Revenue for the Practice Area: Drive repeat sales renewals & Ensure all delivery schedules are optimized to meet quarterly revenue targets
- NPS: Ensure sufficient response rate from clients Increase/maintain baseline performance Support and/or lead key client follow ups and action plans
- EBITDA - Support region lead to: Monitor project and solution profitability and leverage time tracking learning to help improve delivery contribution Manage W&S Delivery budget through a lens of optimization for the region via org design hubbing etc. and to Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement
Qualification
- Proven track record in Analytics Consultancy/ Market Research leadership roles
- Expertise in (application of) Brand & Media Solutions preferred
- Proven leader of high performing teams
- Bachelors Degree required Masters preferred or equivalent experience
- Knowledge in sales processes in CPG companies customers modern and traditional market
- Good knowledge of NielsenIQ products services and data preferred
- Strong analytical skills
- Proven sales acumen
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team managing people and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic deductive reasoning problem-solving and critical thinking skills
- Skilled & polished communicator including client presentations
- Able to synthesize data & simplify findings to solve client business issues
- Strong project management skills and ability to manage multiple priorities
- Experience using large data sets to finding insights and make recommendations
- High say-do ratio
- Experience in driving organizational transformation is a plus
#HL-LI1
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Digital Marketing
- Marketing
- Management Experience
- Profit & Loss
- Analysis Skills
- Microsoft Powerpoint
- Market Research
- Project Management
- Product Management
- P&L Management
- Product Development
- Branding
