Customer Success Manager
Customer Success Manager
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Job Description
Build the Future with Us EquipmentShare is Hiring a Customer Success Manager
Were hiring a Customer Success Manager and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. As a Customer Success Manager your job is to help customers succeed with T3 our fleet management platform. Youll build strong relationships with your accounts drive adoption and work cross-functionally to ensure our customers see real measurable results.
Salary range: $60k-$80k. Factors including past experience and location may affect final compensation rate.
Primary Responsibilities
- Serve as the primary point of contact for a book of T3 customers post-sale
- Work with customers to create success plans that drive adoption and ROI
- Track customer usage health and outcomes to identify risks and opportunities
- Lead proactive outreach business reviews and upsell conversations
- Partner with Sales Support and Product to resolve issues and advocate for the customer
- Contribute to CS processes playbooks and best practices as the team scale
Why EquipmentShare
Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.
Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
- Competitive compensation
- Full medical dental and vision coverage for full-time employees
- Generous PTO paid holidays
- 401(k) company match
- Gym membership stipend wellness programs (earn PTO and prizes!)
- Company events food truck nights and monthly team dinners
- 16 hours of paid volunteer time per year give back to the community you call home
- Career advancement leadership training and professional development opportunities
About You
You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.
Were looking for people who:
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy effort and optimism every day
Skills & Qualifications
- Are a strong communicator who thrives in a customer-facing role
- Have experience managing accounts in a SaaS or tech environment
- Can prioritize and segment your book of business for maximum impact
- Enjoy solving problems and collaborating cross-functionally
- Have a strong sense of ownership and attention to detail
Education and Experience
- High school diploma required; college degree preferred
- 2 years of experience in account management/success role where nurturing customers/customer satisfaction was a top priority
- Have worked in construction telematics or fleet management industries preferred
- Are familiar with platforms like Sales Hubspot or similar CS tools preferred
- Have experience launching new CS workflows automations or reporting frameworks preferred
Physical Requirements
- Must be able to sit for prolonged periods at a desk and work on a computer.
- Must be able to occasionally travel to trade shows.
- Must be able to attend in person quarterly business meetings.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
A Workplace For All
At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.
We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.
EquipmentShare is an EOE M/F/D/V.
Required Experience:
Manager
Employment Type
Full Time
