Sr. Manager, AWS Billing Contract Onboarding
Sr. Manager, AWS Billing Contract Onboarding
Posted on :
06-09-2025
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1 Vacancy
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Job Description
About the Role
Are you a dynamic leader with a passion for driving excellence and operational efficiency Amazon Web Services (AWS) is seeking a Senior Manager Operations Manager to join our high-performing team focused on AWS Billing Contract this role you will play a pivotal part in ensuring seamless and efficient onboarding processes for our customers ultimately contributing to their success and satisfaction.
What Youll Do
Team and People Management
Lead and Inspire: Effectively communicate the teams mission vision and priorities. Foster a culture of open discussion and ensure your team understands how their work contributes to organizational goals.
Strategic and Tactical Management: Balance tactical management with strategic planning. Ensure each team member has the support needed to meet operational and developmental objectives.
Employee Development: Actively listen to team members value their input and take action based on their feedback. Develop employees based on their career goals facilitating promotions and internal transfers as appropriate.
Onboarding and Hiring: Establish customized onboarding plans for new team members. Attract and hire top talent that enhances team capabilities.
Delight our Customers: Evaluate mechanisms against desired objectives drive regular enhancements and participate in ongoing dive deeps to ensure that we keep raising the bar on timely and accurate operations.
Scope and Influence
Roadmap Influence: Influence your teams roadmap reach consensus on approaches and deliver solutions that meet business needs.
Mentorship: Act as a mentor primarily for roles similar to those of your reports helping them grow and succeed.
Problem Complexity
Detail-Oriented Leadership: Dive into details ask the right questions and drive customer outcomes. Lead a team in building implementing and managing complex solutions.
Root Cause Resolution: Prioritize root cause resolution enhancements and automated testing to improve customer experience and team environment.
Communication
Cross-Functional Collaboration: Communicate across various locales roles and functions. Present decisions to leaders and create clear documentation.
Clarity and Conciseness: Ensure clear and concise verbal and written communication fostering a shared understanding to meet business needs.
Execution
Risk Management: Identify risks and escalate them with mitigation plans. Ensure your team operates efficiently meets SLAs and delivers results.
Team Leadership: Lead your team to deliver results manage time effectively and recognize the contributions of all team members.
Impact
Inclusive Culture: Create an inclusive culture that supports a diverse team. Reinforce the use of empathy and active listening to facilitate team connection.
Process Improvement
Operational Excellence: Identify and optimize workflows and best practices. Partner with teams to drive process improvements and operational excellence.
Why Join Us
Innovative Environment: Work in an environment where your ideas and initiatives can make a significant impact.
Career Growth: Opportunities for professional growth and development within AWS and across Amazon.
Inclusive Culture: Join a diverse and inclusive team that values your unique perspective and contributions.
Customer-Centric: Be part of a mission-driven team dedicated to ensuring customer success and satisfaction.
A day in the life
A typical day involves a blend of strategic planning team management process improvement and cross-functional collaboration. You will start with regular team meetings to align on priorities and address any blockers. Spend time analyzing customer onboarding metrics to identify areas for improvement and discuss these findings in cross-functional meetings with Sales Legal Finance and other partner teams. Stay in touch with direct reports to provide feedback and dedicate time for mentorship. Plan for future improvements to enhance customer experience identifying and resolving bottlenecks by closely partnering with Engineering Teams.
Experience:
Minimum of 10 years experience
At least 5 years in a people management role leading and developing teams.
Skills/Knowledge:
Strong analytical skills with the ability to interpret data and drive process improvements.
Excellent communication skills both verbal and written with the ability to present to senior leadership.
Proven experience in cross-functional collaboration and stakeholder management.
Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
Familiarity with cloud services and the technology industry is highly desirable.
Strong leadership and mentorship abilities.
Ability to thrive in a fast-paced dynamic environment.
Customer-centric mindset with a focus on delivering exceptional experiences.
Experience with sales enablement tools.
Deep understanding of sales processes and customer onboarding workflows.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157800/year in our lowest geographic market up to $260800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Are you a dynamic leader with a passion for driving excellence and operational efficiency Amazon Web Services (AWS) is seeking a Senior Manager Operations Manager to join our high-performing team focused on AWS Billing Contract this role you will play a pivotal part in ensuring seamless and efficient onboarding processes for our customers ultimately contributing to their success and satisfaction.
What Youll Do
Team and People Management
Lead and Inspire: Effectively communicate the teams mission vision and priorities. Foster a culture of open discussion and ensure your team understands how their work contributes to organizational goals.
Strategic and Tactical Management: Balance tactical management with strategic planning. Ensure each team member has the support needed to meet operational and developmental objectives.
Employee Development: Actively listen to team members value their input and take action based on their feedback. Develop employees based on their career goals facilitating promotions and internal transfers as appropriate.
Onboarding and Hiring: Establish customized onboarding plans for new team members. Attract and hire top talent that enhances team capabilities.
Delight our Customers: Evaluate mechanisms against desired objectives drive regular enhancements and participate in ongoing dive deeps to ensure that we keep raising the bar on timely and accurate operations.
Scope and Influence
Roadmap Influence: Influence your teams roadmap reach consensus on approaches and deliver solutions that meet business needs.
Mentorship: Act as a mentor primarily for roles similar to those of your reports helping them grow and succeed.
Problem Complexity
Detail-Oriented Leadership: Dive into details ask the right questions and drive customer outcomes. Lead a team in building implementing and managing complex solutions.
Root Cause Resolution: Prioritize root cause resolution enhancements and automated testing to improve customer experience and team environment.
Communication
Cross-Functional Collaboration: Communicate across various locales roles and functions. Present decisions to leaders and create clear documentation.
Clarity and Conciseness: Ensure clear and concise verbal and written communication fostering a shared understanding to meet business needs.
Execution
Risk Management: Identify risks and escalate them with mitigation plans. Ensure your team operates efficiently meets SLAs and delivers results.
Team Leadership: Lead your team to deliver results manage time effectively and recognize the contributions of all team members.
Impact
Inclusive Culture: Create an inclusive culture that supports a diverse team. Reinforce the use of empathy and active listening to facilitate team connection.
Process Improvement
Operational Excellence: Identify and optimize workflows and best practices. Partner with teams to drive process improvements and operational excellence.
Why Join Us
Innovative Environment: Work in an environment where your ideas and initiatives can make a significant impact.
Career Growth: Opportunities for professional growth and development within AWS and across Amazon.
Inclusive Culture: Join a diverse and inclusive team that values your unique perspective and contributions.
Customer-Centric: Be part of a mission-driven team dedicated to ensuring customer success and satisfaction.
A day in the life
A typical day involves a blend of strategic planning team management process improvement and cross-functional collaboration. You will start with regular team meetings to align on priorities and address any blockers. Spend time analyzing customer onboarding metrics to identify areas for improvement and discuss these findings in cross-functional meetings with Sales Legal Finance and other partner teams. Stay in touch with direct reports to provide feedback and dedicate time for mentorship. Plan for future improvements to enhance customer experience identifying and resolving bottlenecks by closely partnering with Engineering Teams.
Experience:
Minimum of 10 years experience
At least 5 years in a people management role leading and developing teams.
Skills/Knowledge:
Strong analytical skills with the ability to interpret data and drive process improvements.
Excellent communication skills both verbal and written with the ability to present to senior leadership.
Proven experience in cross-functional collaboration and stakeholder management.
Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
Familiarity with cloud services and the technology industry is highly desirable.
Strong leadership and mentorship abilities.
Ability to thrive in a fast-paced dynamic environment.
Customer-centric mindset with a focus on delivering exceptional experiences.
Experience with sales enablement tools.
Deep understanding of sales processes and customer onboarding workflows.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157800/year in our lowest geographic market up to $260800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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