Sr. Onsite Support Engineer
Sr. Onsite Support Engineer
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Job Description
Description -
This role is onsite client in So Paulo-SP
Job Summary
This role is responsible for overseeing critical technology areas and customer groups providing strategic account support and maintaining advanced technical proficiency and industry awareness. The role designs support solutions fosters customer relationships and acts as a trusted advisor in service delivery. The role contributes to complex projects establishes policies and mentors lower-level employees while building productive internal and external relationships.
Responsibilities
Oversees multiple critical or high-risk technology areas or customer groups while integrating technical proficiency and business insight to devise customer-oriented solutions.
Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
Evaluates support plans based on business indicators and align them with the organizations service solutions.
Cultivates and expands relationships with complex and strategic customer accounts thereby nurturing growth.
Acts as a trusted advisor and consultant for both customers and the organization in service delivery whether related to business technology industry or specific applications.
Designs and executes support solutions leading the teams efforts towards comprehensive solution planning execution and management.
Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
Applies advanced subject matter knowledge leads and contributes to complex projects and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.
Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Information Systems or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.
Preferred Certifications
ITIL Certifications
Knowledge & Skills
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
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Job -
ServicesSchedule -
Full timeShift -
No shift premium (Brazil)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Senior IC
Employment Type
Full-Time
