Vice President - Software Production Management & Reliability Engineering

Morgan Stanley

Vice President - Software Production Management & Reliability Engineering

Profile Description

Were seeking someone to join our team as Vice President (SRE) who will be responsible for providing swift courteous and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support monitoring systems alerts and taking corrective action. IM Production Management Services is responsible for driving Resiliency Automation Performance Stability and Efficiency across Investment Management Technology.
Software Production Management & Reliability Engineering
This is Vice President position that oversees the production environment ensuring the operational reliability of deployed software and implements strategies to optimize performance and minimize downtime.

InvestmentManagement

In the Investment Management division we deliver active investment strategies across public and private markets and custom solutions to institutional and individual investors.

IMIT App Dev

IMIT provides industry-leading strategies and solutions to enable business growth and deliver best in class functions to Morgan Stanleys Investment Management business.

Software Production Management & Reliability Engineering

This is Vice President position that oversees the production environment ensuring the operational reliability of deployed software and implements strategies to optimize performance and minimize downtime.

Morgan Stanley is an industry leader in financial services known for mobilizing capital to help governments corporations institutions and individuals around the world achieve their financial goals.

At Morgan Stanley India we support the Firms global businesses with critical presence across Institutional Securities Wealth Management and Investment management as well as in the Firms infrastructure functions of Technology Operations Finance Risk Management Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993 with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work theres ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team thats eager to create innovate and make an impact on the world Read on

What youll do in the role:

Proactively detecting troubleshooting and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning.

• Responsible for maintaining clear concise and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Responsible for the stability of the Production environment.

• Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.

• As the gatekeepers of the Production environment responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.

• Responsible for servicing all requests for data or other activities that require access to Production systems

• Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard

• Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.

• As a team member with expertise in deep analytical triage you will provide subject matter expertise in debugging issue analysis and troubleshooting working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation standards and procedures products assessments and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve.

What youll bring to the role:

• At least 7 years relevant experience would generally be expected to find the skills required for this role

• Minimum 7 years of experience in developing and/or supporting Enterprise Applications

• Willingness to embrace Agile and DevOps/SRE concepts.

• Solid analytical skills problem determination and resolution recovery processes

• Have experience with observability tools such as Prometheus Grafana Loki kibana splunk etc

• Ability to interface and cultivate excellent working relationships with technology teams business analysts and vendors

• Strong Unix Shell scripting experience required.

• Have administrative competence in at least one major programming language or platform (for example: Perl Powershell Python or Java)

• Should be a fast learner of technologies in a quick paced environment.

• Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling management or resolution
  Is driven to learn new technologies techniques and what it takes to be an integral member of this team

• Hands-on experience administering large-scale high-availability systems and the tools to monitor performance and availability

• BS/MS or equivalent preferably in quantitative discipline (Computer Science Computer Engineering EE Math Physics).

• Experience with incident on call and ability to respond to emergencies on a 24/7 basis

• Experience working with Financial Services area will be a plus

• Experience with monitoring & incident response automation tools BigPanda PagerDuty Apica and configuring monitors

• Experience with business process automation tools UIPATH.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.