Site Reliability Engineer
Site Reliability Engineer
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1 Vacancy
Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
We are looking for a detail-oriented and technically strong Production Support Engineer to join our API Operations this critical role you will be responsible for monitoring diagnosing and resolving production incidents across our Apigee API Implementations. Youll work closely with API engineering Developer Services Product Management platform and governance teams to ensure the stability reliability and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning applying cutting-edge and cost effective technologies and innovating to deliver high-quality and highly available API solutions.
RESPONSIBILITIES
Serve as the first line of defense for production incidents ensuring rapid triage root cause analysis and resolution.
Monitor system health and performance of deployed APIs and integrating applications
Track and investigate issues related to latency failures or broken integrations escalating to the API engineering group where appropriate.
Collaborate with platform engineers to implement observability logging and alerting best practices for API services
Build diagnostic tools runbooks and automated workflows to improve incident response time and reduce manual intervention.
Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
Contribute to retrospectives and continuous improvement efforts to harden production systems.
Must Haves:
3 years of experience in production support site reliability engineering (SRE) or DevOpspreferably supporting Apigee APIs.
Strong understanding of cloud infrastructure (AWS GCP) and observability tools
Proficiency in Python or shell scripting for automation and troubleshooting.
Strong analytical communication and incident management skills.
Proficiency in programming languages such as Python and JavaScript
Excellent problem-solving and analytical skills.
Excellent communication and collaboration skills.
Bonus Attributes:
Bachelors degree in Computer Science Engineering or a related field.
Familiarity with big data technologies (Apache Spark Kafka)
Experience with CI/CD tools and Alerts/Monitoring automation
Familiarity with API Integrations.
Abilities:
Ability to work proactively with a high level of initiative and accuracy.
Ability to manage multiple assignments effectively and meet established deadlines.
Strong interpersonal skills to interact professionally with staff and stakeholders.
Excellent organizational skills and attention to detail.
Critical thinking ability ranging from moderately to highly complex tasks.
Flexibility in adapting to changing business needs and priorities.
Ability to work creatively and independently with minimal supervision.
Ability to utilize experience and judgment in accomplishing goals.
Experience in navigating organizational structures and collaborating across teams.
Travel Required: 2%
Physical Demands:
Standing/ Walking minimal level
Sitting moderate to high level
Lifting up to 15 lbs.
Visual Concentration high level
Work Environment typical office environment.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Employment Type
Full-Time
