Site Manager, Outpatient Behavioral Health

ChristianaCares Medical Group is looking to hire a Full Time Site Manager to support our Behavioral Health Service line.

This collaborative and results-driven leader will provide operational oversight for multiple ambulatory Behavioral Health sites managing a team of 21 direct reports. The role supports 5060 providers and offers opportunities for professional growth and expanded responsibilities. Additionally this individual will serve as backup support for the Cecil and Project Recovery practices.

The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front-line direction and problem-solving serves as the first accountable leader when expectations are not being met and provides assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.Strong EMR (Soarian Cerner & Powerchart) experience preferred.

Key Responsibilities

• Leads recruitment onboarding retention and offboarding activities of ambulatory practice caregivers (ie MAs OOAs RNs)

• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs OOAs RNs)

• Provides on-site support and direction for daily problem-solving of associate patient and provider concerns

• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.

• Monitors and coachs non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients data collection documentation and all other assigned activities in support of high-quality patient care.

• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.

• Ensures that supply levels are maintained to support the activities of the clinic.

• Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results celebrate successes obtain feedback and ideas address questions and concerns and provide updates and notifications.

• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.

• Approves all caregiver timecards as assigned.

• Performs other duties as required.

Position Qualifications

• High School diploma required. Associates Degree preferred.

• 2 years of office practice experience required; supervisory experience preferred.

About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion and the 29th best health system to work for in the United States and by IDG Computerworld as one of the nations Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of Americas 50 Best Hospitals and continually ranked among the nations best by U.S. News & World Report Newsweek and other national quality ratings.

Are you interested in working at one of the top 100 hospitals in the nation Consider joining ChristianaCare the largest healthcare system in Delaware.

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Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:

Manager