Global Customer Success Director
Global Customer Success Director
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1 Vacancy
Job Description
Aurora Live by Management Events is the leading B2B growth partner for technology and management service providers giving direct access to top decision-makers at the largest most influential companies. Through our exclusive matchmaking services we help commercial teams shorten sales cycles accelerate sales flow and build lasting customer relationships. Trusted by over 10000 senior IT decision makers and 900 solution providers across 11 countries we drive strategic conversations that deliver real business outcomes. weve become a key growth driver for many of the most innovative players in the space.
Were on the path to making our biggest growth years ever and we know that growth only happens when our customers grow with us. Thats why were looking for a Customer Success Director to lead the way with our superstar success management teams!
In this role youll be at the core of our mission: building strong long-term partnerships with customers ranging from first-time buyers in new markets to some of the worlds largest enterprise accounts. Youll shape how we define success how we deliver value at every stage and how we make sure our customers achieve more with us year after year.
What youll do
- Lead the entire Customer Success function from strategy to hands-on execution.
- Build and coach a high-performing team that delivers consistent measurable impact for our customers.
- Personally take on a portfolio of strategic accounts showing by example what world-class customer success looks like.
- Partner with Sales Marketing and Customer Delivery to ensure a seamless customer journey and unlock new opportunities for growth.
- Drive retention and expansion the two biggest levers in our growth story.
What were looking for
- Proven leadership experience in Customer Success or Account Management ideally in a fast-scaling B2B environment.
- Strong track record in retention upsell/expansion and building trusted senior customer relationships.
- Ability to scale processes that work for both new growing markets and complex enterprise accounts. You understand how to measure the customers heartbeat every step of the way!
- Data-driven mindset with a focus on turning insights into results; leading with KPIs and targets living and breathing excellence and driving for results.
- An excellent communicator relationship builder and team player.
- Professional proficiency in English other languages of our markets are a plus!
How well measure success
- Customer Satisfaction; NPS on a positive trend with customer retention
- ARPA Growth: Year-on-year increase in line with company targets
- Customer Health & Adoption: Clear improvements across key segments
- Team job satisfaction and results leadership with an impact
Why join us
- Be at the heart of the companys most important growth years yet.
- Lead a global team with direct impact on how we retain and grow our customers.
- Work in an international collaborative environment with hubs in Helsinki Amsterdam and Barcelona. Report to the Management Team.
- Join a culture that values ownership customer impact and making bold ideas happen.
- Competitive compensation package benefits and plenty of room to grow your own career as we scale.
Please apply latest at 19.9. We will start going through applications already during this period.
Employment Type
Full Time
