Govt Business Analyst
Govt Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job ID: NC-775682 ()
Hybrid/Local Govt BA (Lean Six Sigma Green Belt/15) with BPR Continuous Improvement/KPIs and DMV experience
Location: Rocky Mount NC (NCDOT)
Duration: 12 Months
**The candidate will need to come on-site on the first day to collect equipment **
**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**
**Candidate must currently live in NC.**
Skills:
Business process improvement process engineering or operational excellence roles Required 5 Years
Proven success in process mapping gap analysis and redesign of complex multi-step workflows. Desired 5 Years
Strong knowledge of Lean Six Sigma or other process optimization methodologies. Required 5 Years
Exceptional stakeholder management and facilitation skills comfortable working with both frontline employees and executives. Required 5 Years
Strong problem-solving mindset with the ability to propose practical people-centered solutions. Required 5 Years
Prior experience in government DMV public sector or high-volume service delivery environments is a plus. Desired 3 Years
Excellent communication and interpersonal skills. Desired 3 Years
Ability to work in sometimes challenging environments where morale may be low requiring empathy and strong relationship building. Desired 3 Years
Comfortable managing ambiguity and driving clarity from complex situations. Desired 3 Years
Lean Six Sigma Green Belt or higher certification Desired
Bachelors degree in Business Administration Industrial Engineering Organizational Development or a related field (or equivalent experience). Required
Job Description:
The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a st*gic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership frontline staff and IT teams to analyze current workflows identify pain points and design more efficient user-friendly and sustainable ways of delivering DMV services. This role is highly collaborative and consultative requiring strong business process analysis skills stakeholder engagement and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews workshops and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows systems handoffs and dependencies; Identify gaps bottlenecks and redundant steps impacting efficiency and service quality) Process Redesign (Develop future-state process maps incorporating best practices and lean methodologies; Recommend process changes technology enhancements and organizational adjustments to reduce complexity and improve user satisfaction; Collabo* with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades) Change Management (Facilitate stakeholder buy-in for new processes through presentations workshops and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation) and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability).
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Employment Type
Full-time
