Strategic Client Manager

Strategic Client Manager

Reporting to the Strategic Sales Manager this is an exciting opportunity to join the Strategic Sales team in a role designed to support our growth by nourishing building and growing relationships with our strategic clients.
Responsible for working with our existing strategic accounts you will be one of the main point of contacts for our customers by being their Trusted Adviser.

About The Role:

• Working hand-in-hand with the Strategic Client Directors you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
• The Strategic Client Manager will collaborate and co-ordinate with the Account Director and wider business partners to ensure we are meeting all the needs and changing demands for the set of clients assigned to your territory.
• The Strategic Client Manager is responsible for maintaining Account Plans and Contact for all your strategic accounts that have both short-term objectives and long-term goals.
• Speaking with customers on a regular basis to confirm client experience and satisfaction this is a client customer success role.
• Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
• Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
• Proactively establishing professional and productive relationships with stakeholders in client accounts.
• Ensuring client invoices are understood reconcile to requirements and when disputed work with the AR Team and client to resolve.
• Assessing clarifying and validating customer requirements needs and goals on a consistent basis.
• Managing new client onboarding training and support.

About You:

The key areas we will be looking for evidence of continued exposure ability and success include:

• To be a good fit for the role you should have the following skills knowledge experience and qualifications
• High Energy
• Proactive and motivated to go above and beyond to keep customers happy
• A problem-solving mentality
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
• Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
• Proven experience developing creative solutions to clients out of the ordinary problems.
• Leadership skills with an empathetic approach our success is based on our clients success so you must be ready to drop everything at a moments notice to help.
• Prior experience in Account Management
• Legal background preferred
• You will be or will become an expert in the Thomson Reuters suite of products and processes

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Whats in it For You

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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