Product Concern Engineer
Product Concern Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Product Concern Engineer
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
Responsibilities
What youll do...
Product Concern Engineers are responsible for leading the Concern Identification and Resolution processes for their respective vehicle line(s) and provide support to the FCSD Program Manager (PM).
Responsibilities:
- Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS part sales information GSAR warranty data field intelligence and information from other sources)
- Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
- Develop supporting data and analysis to substantiate concerns and appropriate resolution
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
- Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
- Coordinate service trials to ensure feasibility of repair proposals from engineering
- Author Technical Service Bulletins (TSBs) Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
- Review/monitor TSB/SSM/ISM articles generated by other activities
- Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
- Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
- Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
Qualifications
Youll have...
- Bachelors Degree
- 2 years of automotive service experience
Even better you may have...
- Dealer employment experience desired (fixed operations)
- OEM customer service field experience desired
- Program Management experience
- Strong verbal communication technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Must be able to thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
- Experience with GCQIS MMP WERS GCCT GSAR and PTS is helpful
- Service part release process experience beneficial
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
- Immediate medical dental vision and prescription drug coverage
- Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays including the week between Christmas and New Years Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits click here:
position is a range of salary grades 6-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1
Employment Type
Full-Time
