Order Handling Manager

In this role you will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units from customer inquiry to product delivery and after-sales service to understand the complete sales process and to meet and exceed customer expectations. Each day you will create implement and review customer service strategy and ensure quality volume and on-time delivery based on business standards and customer requests. You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

The work model for the role is: Onsite (#Li-Onsite) in Richmond VA.

This role is contributing to the Electrification Smart Power division.

You will be mainly accountable for:

• Customer Coordination & Satisfaction: Ensure customer satisfaction by coordinating across internal teams resolving issues and providing timely relevant information throughout the order and service process.
• Order Management & Documentation: Process and track orders to ensure accurate and timely delivery; maintain proper documentation and record decisions in systems like Salesforce.
• Strategy & Process Optimization: Develop and review customer service strategies analyze performance metrics and implement plans to improve operational efficiency and customer experience.
• Relationship Building & Communication: Build long-term customer relationships prioritize tasks based on business criteria and communicate effectively to support consistent service quality.

Qualifications for the role:

• Education & Experience: Bachelors degree in Mechanical/Electrical Engineering Business or related field with 6 years of experience (experience in Customer Order Management or Project Management roles preferred).
• Technical Proficiency: Expert in SAP Torque ERP with advanced skills in Microsoft Excel and Power BI; experienced in writing test plans and managing project timelines.
• Leadership & Communication: Proven team leader managing 3 staff with strong verbal/written communication and a solution-oriented independent working style.
• Customer Focus & Agility: Demonstrated success in customer service and issue resolution with a proactive mindset and ability to adapt in dynamic environments.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB Smart Power provides energy distribution solutions for data centers industrial and manufacturing plants critical infrastructure and commercial buildings. The Divisions technical teams work closely with industry partners delivering advanced solutions that support rapid growth energy transition and sustainability objectives. The Divisions portfolio includes industrial circuit breakers low-voltage systems motor starting applications and safety devices like switches and relays. Its Power Protection unit supports the worlds largest data center companies with advanced energy-efficient UPS solutions. The Divisions ABB Ability Energy Manager provides a scalable easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)