IT Tool Support Engineer
IT Tool Support Engineer
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Job Description
Job Title
IT Tool Support EngineerJob Description
IT Tool Support Specialist DOORS HPQC and Polarion
Your Position
General merchandise fashion and food retail companies need to be flexible in handling the levels of orders fulfil online orders and store deliveries and cope with a lack of available workforce. Such companies continuously improve their supply chains and invest in innovative technologies. Vanderlande understands the complexities associated with operating a successful warehouse operation and delivers future proof logistic process automation.
These automation systems are composed of many (electro-)mechanical and IT components built by teams in various parts of the world and must be integrated with other (software) systems to support the processes of our customers.
As a Tool support Specialist you are supporting the proper execution of our projects. Do you have experience with requirements- and test management tooling Do you know how to make project execution more efficient by automation then apply now as a Tool Support Specialist at Vanderlande.
Position Overview
The IT Tool Support Specialist manages and optimizes DOORS HPQC and Polarion ALM tools providing user support maintenance troubleshooting and collaborating with teams to ensure effective tool usage throughout the OT Electro Mechanical and software development lifecycle.
It is important to note that Polarion tool is replacing DOORS and HPQC. The responsibilities will shift to Polarion
Key Responsibilities
- Support & Troubleshooting: Provide first/second-level support for DOORS HPQC and Polarion; quickly resolve or escalate issues and document actions.
- Administration: Install configure and maintain tool environments manage users and permissions monitor system health apply updates automate tasks and ensure compliance.
- User Onboarding & Training: Set up accounts deliver training and develop resources to support users and reduce tickets.
- Customization & Improvement: Adapt workflows dashboards and templates; gather enhancement requirements; help automate processes and integrate with other systems.
- Integration & Data Management: Maintain integrations (e.g. JIRA Jenkins) support data migrations and ensure data security and regulatory compliance.
- Reporting: Build and maintain reports/dashboards analyze usage and prepare documentation for audits.
Required Skills
- Bachelors in Computer Science/related field or equivalent experience.
- 3 years supporting DOORS HPQC and/or Polarion in enterprise settings.
- Proficiency in administration user management workflow customization and troubleshooting for at least two tools.
- Knowledge of requirements management QA ALM practices scripting (PowerShell/Python/VBScript) relational databases REST APIs and integrations.
- Strong communication organizational multitasking and teamwork skills.
Preferred
- Certifications in DOORS HPQC knowledge of Polarion; experience with JIRA Confluence Jenkins Git.
- Familiarity with regulated industries ITIL frameworks and Agile/Waterfall methodologies.
- Ability to provide a high-level overview on Requirement Management Test Management Design Management topics to provide a solution.
Key Competencies
- Analytical thinking customer service orientation problem-solving adaptability collaboration and confidentiality.
Typical Activities
- Address user requests/issues onboard users customize workflows monitor metrics coordinate upgrades update documentation and participate in team meetings.
Employment Type
Full-Time
