Security Systems Service Engineer
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Work for us
We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression you will enjoy:
- Competitive salary with exceptional earning potential
- Optional overtime
- Generous callout payments the best in the industry
- Pension matching up to 7%
- 25 days holiday plus bank holidays
- Company vehicle uniform PPE tools and continuous training provided
- Industry-leading Health & Safety and employee assistance programs
- Newly introduced Engineering career ladder for career progression opportunities
- Average team member tenure of over 20 years
- Become a valued member of our Winning Team
- Staff referral scheme up to 2000.00
- Rewards & recognition programs
Role Overview:
To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused. The individual must work as part of a team and interact with colleagues clients and other trades professionally presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team. Most importantly the successful applicant will want to improve their skills seek training on new and existing Enterprise solutions and develop a career.
Main Responsibilities:
- Managing paperwork
- Ensuring customer expectations are met
- Managing workload
- Achieving company KPIs for attendance in line with the clients Service Level Agreements
- Teamwork and collaboration
- Problem solving
- Customer service
- Understanding and meeting guidelines and standards of work expected by JCI / ISSG
- Maintaining a professional appearance and manner to promote the image of the Company
- Setting a good example to colleagues by observing all company rules and regulations
- Completing necessary Company documentation punctually and in accordance with guidelines
- Observing and adhering to company health & safety guidelines
Preferred qualifications:
FLIR Latitude CCure and Genetec are not essential but strongly preferred; however if you have worked on other security systems and can demonstrate the aptitude to learn we would invest in the necessary training.
Experience:
At least three years experience within the Security Industry working on CCTV Access Control and Intruder Systems.
Skills:
- Experience in the Security/CCTV/Access Control sector
- Analytical and Diagnostic Skills
- Planning
- Communication skills both verbal and written
- Time keeping
- Flexible approach to work and willingness to work extra hours as required including occasional out-of-hours/weekend call-outs
- Commitment to delivering excellent customer service
- Team Player with the desire to share knowledge in a team environment
- Self-motivated and confident
- Practical and highly adaptable
- Cooperative and helpful at all times
#RMDFL
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more
