Senior Franchise Claims Advocate

About HUB

In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB

Throughout our network of more than 450 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

Position Summary

Working within the Claims Department in a client-facing role the successful candidate will apply their experience in providing interpretation of policy language coverage analysis advocacy coverage and dispute resolution act as liaison between clients adjusters lawyers and insurance companies claims management and other related client services. A successful candidate will have experience handling professional and executive liability claims. The Claims Departments mandate is to deliver claims consulting services to clients and advocate for our clients in resolving any issues relating to their loss i.e. coverage disputes policy interpretation settlement disputes etc.

Responsibilities

• Claims advocate and facilitator on behalf of client

• Review and recommend solutions to coverage quantum and claim handling management issues

• Negotiate with insurers adjusters and lawyers to expedite and obtain fair settlement of claims

• Participate in sales presentations to prospective clients

• Assist the client in preparing special claims servicing instructions focusing on the clients specific needs and taking into consideration the structure of their insurance programs

• Review and comment on policy wordings for account teams

• Review of claims with clients/insurers/loss adjusters regularly

• Communicate with insureds carriers adjusters attorneys/counsel during life of a claim

• Review and evaluate insurance policies to determine where coverage potentially exists

• Evaluate and review legal documents including but not limited to complaints leases and contracts for the purpose of determining proper handling of claim as well as liability and/or insurable interest

• Advocate 1st party property claims from initial report of claim to settlement on behalf of Hub clients;

• Organize and participate in claim reviews meetings and new business presentations

• Maintain diary of files for follow-up and document all follow-ups within claim file

• Interact with account service teams

• Create and issue correspondence including written advocacy on behalf of Hub clients.

• Track claim success stories.

• Contribute towards quarterly newsletters and articles based on claim scenarios.

• Demonstrate effective team management skills

Qualifications & Skills

• Must have a minimum of 7 years total of broker commercial insurance claims handling experience.

• Preferred hospitality claims handling experience

• Client interfacing experience required

• P&C License required or to be obtained within 90 days of hire

• Knowledge and/or experience with workers compensation property and casualty (preferably experience is non-management lines)

• Aware of relevant insurance legislation and major insurance-related court decisions

• Preferred prior experience in claims consultation with larger risk accounts

• Strong communication skills - both verbal & written as well as effective time management and organizational practices

• Results-oriented with strong client service emphasis and focus

• Excellent interpersonal and strong negotiating skills

• Possesses excellent knowledge of coverage and analytical skills in policy interpretation

The expected salary range for this position is $70000 to $115000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

#LI-RB2

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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