Director Production Support, Finance and Supply Chain Systems

ABOUT THE ROLE:

The Director of Production Support will play a crucial role in leading and optimizing Finance and Supply Chain processes and systems within the are seeking an experienced and highly skilled leader to ensure the stability reliability and optimal performance of our finance and supply chain systems. The ideal candidate will have a strong background in finance supply chain technology and leadership with the ability to bridge the gap between technical and business needs by supporting and optimizing Oracle Cloud applications.

This role will be responsible for overseeing and managing the relationship with Oracle and other vendors implementation partner firms managed services offshore teams as well as collaborating with internal Finance Supply Chain and IT groups. As we continue to modernize our technology landscape this position will be instrumental as we continue our Finance and Supply Chain transformation journey.

WHAT YOULL DO:

• Oversee the day-to-day operations of the finance and supply chain systems production support team ensuring high availability and performance of all applications and modules

• Provide exceptional people leadership and managerial skills placing an emphasis on a servant-leadership philosophy

• Manage incident response and problem resolution processes minimizing downtime and impact on business operations

• Lead the problem identification and error resolution process including tracking troubleshooting root cause analysis and reporting defects

• Lead change management initiatives related to finance and supply chain systems ensuring smooth implementations of additional functionality

• Implement and maintain leading practices for service delivery processes to enhance efficiency and quality and ensure data integrity in compliance with financial regulations

• Ensure MSPs are delivering to the terms on their contract are providing value-added services beyond contractual terms are providing weekly/monthly status reports and KPIs and delivering quarterly QBRs to senior management

• Provide hands-on ongoing end-user support to ensure that systems are operating efficiently

• Prepare and present regular reports to senior management on system performance project status and key metrics

• Lead periodic system audits and assessments to identify areas for improvement and ensure compliance with internal and external standards

• Create maintain and document standard operating procedures that will scale with the applications

• In-depth knowledge and deep experience supporting Oracle Cloud Fusion ERP (Financials and Supply Chain modules) and Oracle EPM

• Leverage knowledge of OIC to assist with integrations troubleshooting efforts

• Use ServiceNow for service delivery management including INC REQ RITM SCTASK CHG etc. configuration reporting and dashboarding

• Undertake vendor management including contract negotiation performance monitoring and relationship building maintain service level agreements (SLAs) with internal stakeholders and external vendors

REQUIREMENTS:

• Bachelors degree in Finance Business Computer Science Information Systems or related field; MBA or relevant advanced degree preferred

• 10 years of experience in finance and supply chain systems management with at least 5 years in a leadership role

• Extensive knowledge of how to support ERP EPM and Supply Chain systems preferably Oracle Fusion Cloud

• Experience with service ticketing systems such as ServiceNow

• Strong understanding of O2C R2R P2P P2M EPM processes in a global company with wholesale retail and ecommerce channels sales channels

• Strong understanding of Planning Order Management Inventory Management Allocations EDI Master Data Management

• Experience supporting other finance applications like BlackLine Lucernex Alteryx are a plus

• Proven track record of leading and developing high-performing teams with strong interpersonal and communication skills

• Ability to work effectively under pressure and manage multiple priorities

The pay range for this role is $160000 - $220000/yr USD.

About Skechers

Skechers a global Fortune 500 company developsand markets a diverse range of lifestyle and performance footwear apparel and accessories. Serving over 180 countries and territories Skechers connects customers to products through department and specialty stores e-commerce and digital stores and through our more than 5300 Skechers retail locations.

Equal Employment Opportunity
Skechers is committed to providing a safe inclusive and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race color religion gender gender identification and expression national origin marital status age disability genetic information military status sexual orientation or any other protected characteristic established by local state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The skills abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities who are otherwise qualified for the job position to perform the essential functions.