Head of Retail Change Management

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head of Retail Change Management is accountable for leading the planning execution and governance of retail change initiatives. This role drives the successful execution of strategic initiatives and transformation efforts across the AMCB Retail Bank ensuring alignment with strategic priorities and customer centric outcomes.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Develops and leads the retail change management strategy to align with enterprise priorities and long term business goals
• Responsible for maximizing retail effectiveness and productivity by leading an organized change function successfully communicating day to day business operations change efforts and strategic imperatives
• Develops and executes integrated change management strategies and plans that address colleague engagement communication training adoption and sustainment
• Partners across multiple businesses to maintain alignment with key AMCB priorities and leading strategic programs
• Fosters strong collaboration and coordination across the matrix to uncover prioritize and escalate issues while recommending resolution with significant influence of key decision making
• Provides leadership guidance makes recommendations and collaborates with business leaders in developing innovative solutions
• Drives innovation around how the Bank disseminates information and communication to Retail colleagues in a compelling manner
• Development and operationalization of core programs that engages colleagues in a creative and effective manner supporting the field
• Manages and contributes to employee communications and engagement projects for the Retail bank requiring knowledge of change management processes and principles with the ability to work in a fast-paced environment
• Anticipates emerging trends and/or risks as a basis for recommending large-scale change initiatives
• Establishes a change governance framework metrics and reporting to track effectiveness and adoption of change
• Serves as a catalyst in both moving the business ahead through employee engagement and sustaining the business
• Works to embed company culture engagement and empowerment of retail store employees with TDs model brand and core values are at the forefront
• Collaborates organizes and monitors inter-connected projects across the organization to ensure alignment with our culture and engagement strategy
• Leads a team that engages the field through communications media and other measures to disseminate critical operational information to the front-line employees
• Identifies potential risks and resistance points to proactively develop mitigation plans
• Runs the office of US Senior Executive responsible for driving enterprise priorities enhance organizational effectiveness. Leads strategic planning and facilitates executive decision making by preparing insights materials recommendations based on data and stakeholder input.
• Facilitates strategic planning providing support to senior executives in decision making and execution
• Meets TDs risk appetite & regulatory expectations: Ensures all change activities are executed within TDs risk appetite by identifying mitigating managing and reporting on risk compliance and regulatory issues per policy and guidelines. Ensures adherence to all AML/BSA policies & procedures

Education & Experience:

• Bachelors degree required; Graduate Degree or progressive work experience in addition to experience below preferred
• 10 years experience; financial/banking industry preferred
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess
• Ability to work effectively with a broad range of stakeholders and with the Retail Distribution and Product Management leadership team
• Ability to prioritize tasks and determine what is important and where value can be best added
• Organizational awareness and resourcefulness understands who to engage to identify solutions and resolve issues. Good understanding and judgment on issues to resolve independently or to escalate
• Ability to deal with significant ambiguity and constantly changing priorities in a fast-paced environment
• Strong business acumen and analytical skill to absorb information on a variety of complex issues (financial and non-financial) and summarize key issues or concerns
• High degree of personal integrity to recognize and manage access to sensitive information about the Bank our strategy results people and issues being addressed
• Excellent judgment relationship management skills impact and influence ability with a demonstrated ability to work effectively with leaders at all levels

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.