Operations Supervisor (TUC-VITA)

About the University Corporation

The University Corporation is a non-profit auxiliary corporation providing commercial and administrative services to California State University Northridge. Our mission is to provide services and solutions that address the needs of California State University Northridge; to support the academic research and creative endeavors of its students faculty and staff; and to enhance the quality of campus life.

Duties and Responsibilities:

The Operations Supervisor is responsible for the clinics recruitment training publicity operations data collection and quality control. Operations Supervisors regularly review tax returns submitted by volunteers and other staff to ensure accuracy. Regularly communicates with VITA Coordinators to ensure program efficiency. The Operation Supervisors directly supervise the work of the Lead Supervisors who are assigned to report to them (typically around 3-4) and they also co-supervise the student assistants in the VITA Office.

Qualifications:

High School Diploma or Equivalent. Proficiency in MS Office (Outlook Word Excel) Taxslayer Pro Qualtrics Acuity and Box. At least two tax return seasons of supervisory work experience including training staff in a volunteer income tax clinic. Experience serving low-income communities is required. Possess strong leadership skills communication skills interpersonal skills customer service skills and work ethics takes initiative and ownership of tasks assigned. Bilingual language skills are a plus

Knowledge Specialized Skills and Abilities:

Excellent oral written and client service skills

Able to effectively interact with low-income clients with diverse backgrounds.

Able to work under pressure while managing multiple tasks in a fast-paced team-oriented environment and with minimal supervision

Pay Benefits & Work Schedule

This position is employed through The University Corporation (TUC).

Schedule: Varies Based on Hiring Manager Expectations

Full Pay range: $21.23- $26.06 per hour

Time Base: Part-Time

General Information

THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION AND LIVE SCAN.

How to Apply

Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process.

Application Screening begins September 16th 2025and will continue until the position is filled.

To be considered in the initial review applications must be submitted before the date listed above.

Application submissions received after the application screening date will be reviewed at the discretion of the University.

For more detailed information on the application and hiring process please view the link below:

Employment Opportunity

The University Corporation is an Equal Opportunity Employer and prohibits discrimination based on race color ethnicity religion national origin age gender gender identity/expression sexual orientation genetic information medical condition marital status veteran status and disability. Applicants who wish to request an accommodation for a disability may contact the Office of Equity and Diversity at .