Customer Experience (CX) Analyst
Customer Experience (CX) Analyst
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Job Description
Salary:
38216 - 45219 per annumPension:
A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type:
Full timeFixed Term End:
**Please note: The advert will close at 11:59PM the night before the listed closing date.**
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Is it time you unlocked your potential
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989 we have enabled our customers to invest in their futures by delivering secure accurate and efficient assessment payment and repayment services.
Our Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
Honesty: We act with integrity and transparency sharing information openly and addressing challenges with courage.
Empowerment: We enable people to take initiative make impactful decisions and continuously learn and grow.
Accountability: We deliver on commitments own our successes and mistakes and strive for quality outcomes.
Respect: We value diverse perspectives actively listen and create an inclusive environment where everyone belongs.
Trust: We collaborate across teams build dependable relationships and work as one to deliver for our customers.
These values are more than wordsthey guide our decisions shape our collaborations and strengthen our impact on the students we serve.
About the role:
SLC have a fantastic opportunity for a Customer Experience (CX) Analyst to join the Customer Comms and Marketing department on secondment until 31st March 2026. In this role you will play a critical role in the continuous transfer of information between projects and delivery teams. Our team of analysts are active across all business areas and initiatives and provide subject matter expertise to guide and shape all projects and BAU activities.
What you bring:
- Extensive research analysis and problem-solving skills.
- Great verbal and written communication skills.
- Excellent planning negotiation and organizational skills preferably with experience of managing or participating in projects with complex and conflicting requirements.
- Experience of working across different project methodologies including the ability to prioritise time and workload.
- Experience of working with cross functional multi-disciplinary teams.
- Previous experience of working as part of a multi-disciplined project team would be desirable
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
28 days annual leave plus 8 public holidays
Option to buy/sell annual leave
Flexi-time and enhanced flexible working options available
Option to join the Civil Service pension scheme
Life insurance cover for 4 x annual salary
Enhanced company sick pay and family leave including maternity paternity and adoption
Contributory lifestyle benefit options including discounts at hundreds of retailers cycle to work scheme access to the Civil Service Sports and Leisure Club for discounted gym memberships and an optional dental insurance scheme
To find out whats its like to work at Student Loans Company click here SLC Careers
The Legal Bits
Well need you to confirm you have the right to work in the UK. If we offer you a job and you accept there are some background checks we need to complete before you can start with us. This will include employment history criminal record check credit reference check and fraud check.
SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail please email
Required Experience:
IC
Employment Type
Full-Time
