Players Club Rep

MISTEQUA CASINO HOTEL

JOB ANNOUNCEMENT

POSITION: Players Club Representative STATUS: Full-Time

REPORTS TO: Players Club Supervisor SALARY: $16.66 TIPS

DATE OPENED: 9/2/2025 CLOSES: 9/8/2025

POSITION SUMMARY

Performing excellent guest service is our number one goal at Mistequa Casino Hotel. The Players Club Representative will be responsible for promoting the benefits of our Players Club be proactive at securing new sign ups to the Players Club and will work with the Players Club Supervisor in meeting all casino promotion event goals. The Players Club Representative will carry a professional and positive attitude with fellow team members and guests. Marketing department cross-training is a priority for our team success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies i.e. Gaming Commission State and Federal.
• Must learn and ensure policies and procedures are being followed per the departments Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.

• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.

• The representative must be proactive and identify problems and solutions. Follow up with Players Club Supervisor.
• Maintain a working knowledge of our database system to perform duties using the player tracking system.
• Ensure data entry is accurate and complete.

• Promote the Players Club to new guests to join the Players Club.
• Must have a working knowledge of the Players Club benefits and Players Club point system.
• Responsible for keeping accurate and thorough departmental records and reports.
• Responsible for maintaining knowledge of all casino programs promotions special events and all elements of casino games to advise guests.
• Make announcements to promote all marketing events promotions and other announcements as needed according to Players Club Supervisors announcement schedule.
• Will assist Players Club Supervisor and Marketing Manager with special projects as needed.
• Maintain a clean and clear workstation.
• Responsible for stocking promotional items such as bungee cords club cards and other items for promotional use.
• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Must be able to work shift work holidays weekends and special events.

• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members and guests.
• Public announcements on a microphone are required.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• Must be 18 years of age.
• High School diploma or GED preferred.
• Excellent guest service skills.
• Ability to work independently and use good judgment.
• Excellent communication skills both oral and written to communicate effectively with co-workers and guests.
• Must be able to multi-task.
• Must be able to work within a team.
• Must have intermediate computer knowledge for data entry.
• Must be able to operate printers multi-line telephone and in-house microphone.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the team member may be required to talk hear walk sit reach climb stoop kneel crouch or crawl and have hand to finger dexterity.

The team member is frequently required to lift 10 to 25 pounds.

The Team member is regularly required to sit for long periods of time.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas drink alcoholic beverages or purchase tobacco.
• Have knowledge of the ordinances regulations laws policies and procedures relating to the team members department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST AND AT RANDOM FOLLOWING EMPLOYMENT

ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND PLAYERS CLUB

FOR INFORMATION CONTACT: CINDY HUNDLEY

1- OR FAX: (509) 935- 6223

E-MAIL: