Collections Representative
Collections Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Collections Representative will assist with all aspects of loan credit card and negative account collections for JM Associates Federal Credit Union with a focus on early- and late-stage delinquencies the repossession process bankruptcy filings and loan recovery efforts. Most member and vendor interaction will be via phone email and electronic correspondence in an office setting. Not a remote position.
Responsibilities:
Frequent member contact and correspondence through multiple channels.
Initiate contact with members to discuss and negotiate tailored repayment plans for outstanding debts.
Process legal actions such as bankruptcy filings and mitigation.
Assist with repossession and foreclosure processes to completion.
Interact with third parties to assist with collections.
Electronically document interactions conversations and agreements.
Monitor overdue accounts to identify and execute necessary recovery actions.
Report on collection activities and the status of accounts receivable
Qualifications:
Experience in a financial service setting is required.
Experience in collections or a related field is required.
Knowledge of legal aspects of collections bankruptcy and repossession.
High school diploma or GED required.
Great verbal and written communication skills
Problem-solving with a customer-focused mindset
Computer proficiency
Benefits:
Excellent pay bonuses & retirement savings
Pay differential for Spanish-speaking candidates
Toyota Vehicle Purchase Deals & Discounts
4 Weeks Paid Time Off
Tuition Reimbursement student loan repayment and opportunities for career growth
Health & Wellness benefits including on-site Medical Clinic
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This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
