F&B Shift Leader
F&B Shift Leader
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Job Description
POSITION SUMMARY
- Promote the efficient preparation and service of food and beverage orders in the assigned outlet area.
- Participate in the overall operation of the food service team in assigned areas.
- Monitor the preparation and service of food and beverage orders.
- Provide efficient food sales and service as needed.
- Assist with training and provide support so that new Food Service team members are fully oriented to proper procedures and policies.
- Maintain cleanliness in assigned work and outlet areas.
- Clean equipment dishes and silverware as needed.
- Perform opening and closing duties.
- Handle a daily cash bank and follow cash handling procedures. Address guests service needs in a professional positive and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
- Speak to guests and co-workers using clear appropriate and professional language.
- Assist with training and provide new Food Service team members full orientation to proper procedures and policies.
- Maintain stock and display food in according to established standards.
- Follow company and department policies and procedures including cash handling policies
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Perform other reasonable job duties as requested.
- Able to work on weekends/public holidays and rotating shifts
Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the &B Service Experts makes transactions feel like part of the experience.
No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
