Networks Service Delivery Sr. Analyst

This highly engaged team supports the Network Infrastructure environment globally ensuring it remains always available secure follows standards well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.

What are we looking for

• At least 2 years IT experience in IT service management.

• At least 3 years of IT infrastructure management

• Work in international environment

• Small/medium project management

• Experience with various technical OS platforms networks

• Strong analytical skills

• Advanced English level

What will be your key responsibilities

• Support Network Service Roadmap delivery in the three key Network Areas (WAN/LAN Audio/Video Conferencing and Security)

• Translates business requirements into technical and functional solution specifications

• Documents solutions developed according to the defined rules in place allowing for the solution to be supported by IT OPS and Vendors

• Lead and follow-up delivery and mid-size project and improvement plans.

• Promote procedures standards and rules in place and seek for opportunities to improve them in the Network space.

• Suggest and implement network infrastructure upgrades modifications and EOL (end of life) replacements

• Make sure funding (CAB Running Cost) is planned for suggested projects.

• Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same

• Conduct risk assessment and develop mitigation plans

• Maintain working relationships with the key stakeholders (Mars Service Desk Security Team End User Team Local Infrastructure Teams)

• Perform root cause analysis of infrastructure problems and develop resolution plans.

• Maintain all documentations for deployment maintenance upgrades and problem resolution activities.

• In addition to the Network Senior Analyst responsibilities the role will include some of the following depending on current team needs and/or your personal development goals.

• Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques specifically to analyze the successful completion of short and long-term goals

• Proactively manage key stakeholders and update them on project status

What can you expect from Mars

• Work with diverse and talented Associates all guided by the Five Principles.

• Join a purpose-driven company where were striving to build the world we want tomorrow today.

• Best-in-class learning and development support from day one including access to our in-house Mars University.

• An industry-competitive salary and benefits package including a company bonus.

#TBDDT