Client Success Manager, Publishers
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
DISQUS (a Zeta Global subsidiary) the leading engagement and community platform that is trusted by million publishers around the world. The DISQUS platform has powered the largest and fastest growing publishers to moderate their comments and generate new revenue.
THE ROLE
We are looking for a highly motivatedClient Success Manager Publishersto join our team and support our growing network of publisher partnerships. This role is critical to ensuring the success of our partners through thoughtful onboarding strategic relationship management and data-driven performance optimization. The ideal candidate is organized analytical and a strong communicator with experience in the programmatic advertising ecosystem.
We are seeking a candidate based on the East Coast.
RESPONSIBILITIES
- Manage Publisher Relationships
- Maintain and grow relationships with existing publisher partners through regular check-ins QBRs and strategic performance reviews.
- Monitor key performance metrics identify anomalies and highlight optimization opportunities.
- Maintain accurate onboarding and partnership documentation.
- Onboard New Partners
- Lead the end-to-end onboarding process for new publisher integrations ensuring timely launches and smooth transitions.
- Serve as a key liaison between publishers and internal tech ops ensuring effective and efficient communication.
- Collaborate closely with tech ops and product teams to support integration efforts.
- Performance Monitoring
- Proactively track key performance metrics flag performance drops or anomalies and surface optimization opportunities.
- Deliver actionable insights and recommendations to internal and external stakeholders.
- Internal Collaboration
- Work cross-functionally to ensure partner initiatives are aligned with broader company goals.
- Keep your manager and key internal stakeholders informed of partner updates blockers and opportunities.
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
COMPENSATION RANGE
The total compensation range for this role is $75000 - $85000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
