Help Desk Technician
Help Desk Technician
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Job Description
Location:
22 St. Clair Avenue East Toronto Ontario M4T 2S7About Us
Wittington Investments Limited a private Canadian company is the holding company of the Weston group of companies which includes George Weston Limited Loblaw Companies Limited and Choice Properties REIT.
George Weston Limited is a Canadian public company founded in 1882. George Weston has two operating segments: Loblaw Companies Limited Canadas largest food and drug retailer and a provider of financial services and Choice Properties Real Estate Investment Trust Canadas largest and preeminent diversified REIT. With over 200000 employees working at George Weston and its operating segments the group of companies represent one of Canadas largest private sector employers.
Job Description
Help Desk Technician
Fixed Term Contract 8 Months
Wittington is a holding company that acts as the central investment vehicle for the Weston family. It is the controlling shareholder of George Weston and through it Wittington controls Loblaw and Choice Properties. The firms private investment arm manages a global diversified portfolio and direct investments focused on selected sectors. Wittington is also the home to several charitable foundations including the Weston Family Foundation and Hilary & Galen Weston Foundation. Wittington also operates as the family office for the Weston family.
Role Overview
As a Help Desk Technician (Tier 1 & Tier 2) the role will serve as an essential point of contact for technical assistance across the organization. This combined role offers the opportunity to develop and apply technical expertise directly support users and ensure the smooth operation of our IT systems. Whether you are troubleshooting routine issues or resolving complex problems your contributions will be pivotal to daily operations.
Duties & Responsibilities
- Provide prompt courteous technical support to users via phone email and ticketing system for both basic and advanced IT issues including software hardware and network troubleshooting. Log and track incidents and service requests and maintaining help desk support documentation
- Onboard new employees by setting up workstations mobile phones user accounts and access permissions. This includes orientation training and maintain onboarding checklist and documentation
- Support offboard process in decommissioning accounts and access workstation and mobile phones clean up
- Assist with the technology asset inventory and procurement (Hardware and software)
- Assist with Audio Visual technology in meeting rooms. This includes maintenance upgrade issue resolution and user support / training
- Support IT-related projects from end-to-end that have impact to user experience and support the operational process
- Support business users with SharePoint training and its access management.
- Assist with Help Desk process improvement and efficiency.
Required Skills Qualifications and Behavioral Attributes:
- Strong understanding of computer systems mobile devices standard business applications (Windows macOS MS Office suite) and networked environments (printers VPNs TCP/IP DNS DHCP)
- Familiarity with Active Directory Exchange Office 365 and Entra administration is essential
- 1-2 years of experience in IT support help desk or a related technical role is strongly preferred though entry-level candidates with strong customer service backgrounds will be considered
- High school diploma or equivalent required; associate or bachelors degree in information technology Computer Science or related field required
- Relevant certifications (e.g. CompTIA A Network Microsoft Certified: Modern Desktop Administrator Associate) are a plus
- ITIL related certification is a plus
Wittington Investments Limited is an equal opportunity employer committed to promoting a diverse and inclusive workplace. We know our success depends on the perspectives and contributions of all our employees. Diverse backgrounds and experiences make our business stronger.
If you are contacted for a job opportunity and require accommodation please email so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Number of Openings
1Wittington recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.
For more information please visit and follow us on LinkedIn or Indeed
Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application
Required Experience:
IC
Employment Type
Full-Time
