Solutions Engineer - APAC (Fully Remote)
Solutions Engineer - APAC (Fully Remote)
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Job Description
An Introduction to Primer
Were the worlds first unified payment infrastructure empowering businesses worldwide to unleash their payment potential. By choosing our platform merchants can take control over their payment stack create unique commerce experiences accelerate their roadmap and increase payment success. We strive to make something complex incredibly simple and intuitive. The worlds top investors including Accel Balderton Iconiq and Tencent have invested in Primers vision to rebuild payments and commerce from the ground up.
Join us in shaping the future of payments and commerce.
Which team will you be joining
At Primer Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce. We dont just support merchants we empower them to build smarter faster and with confidence on top of Primers unified payments infrastructure.
From day one youll work closely with product engineering and commercial teams translating complex needs into scalable solutions guiding technical strategy and ensuring every integration is rock-solid. Whether youre unblocking a proof of concept or future-proofing an architecture your focus is on making things possible.
This role is perfect for curious minds who thrive at the intersection of technology and impact. Youll bring clarity to complexity act as a critical voice in shaping product evolution and make sure our merchants dont just go live: they go further.
If youre excited by meaningful challenges collaborative problem-solving and the chance to drive change at a global scale wed love to meet you.
What will you be doing
Working closely with our growing sales team to identify merchant pain points and consulting with those merchants on the value of Primer to address them
Providing technical expertise to the sales team to partner with them in business development
Translating business requirements into technical solutions and translating complex technical concepts into simple language
Driving forward client engagements via discovery sessions solution design workshops product demos developer Q&As and more
Guiding merchants from initial conversations in pre-sales through to successful go-live and ramp-up ensuring a smooth end-to-end integration process
Acting as a project owner during complex merchant integrations aligning internal and external stakeholders creating implementation plans and mitigating risks proactively
Collaborating with our Product team using your market learning to identify feature enhancements and new features to better serve our merchants
What wed love to see:
Previous experience in a merchant-facing role with a complex API product ideally in payments
Comfortable implementing frontend SDKs in web or mobile environments and advising developers on integration best practices
Confidence and ease in leading discovery sessions joining presentations at C-level and working with technical counterparts at some of the largest merchants
Deep interest or knowledge about tech understanding explaining and designing complex technical solutions is second nature to you
Project management skills youre organised proactive and can lead integrations involving multiple teams and dependencies
Creativity and improvisational skills rarely are two merchants alike and you dont always have days to prepare
Excellent communication and presentation skills you make the complicated sound simple and interact effectively with both technical and non-technical stakeholders
A collaborative approach you work well with clients partners and internal teams (Product Engineering Sales)
Drive and motivation were growing fast and want you to grow with us!
Experience working in a fast-paced and scaling environment
You may not like it here if:
You enjoy working in an office-setting we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity
Our interview process
30 minute call with a Talent Partner
45 minute interview with our Hiring Manager
Challenge Stage - Contextualised to Primer!
60 minute values alignment interview
Whats life like at Primer
Weve been recognised as a top global employer #1 in FinTech for flexibility!
Were building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer and of the work that they are doing. You will be working with a team of people who are mission-driven smart and reflective and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations our annual company retreat and co-working space access worldwide.
Finally lets go ahead and say it. The work that we do is challenging. Startups are a challenge building category defining products is a challenge. You should be prepared for a challenge at Primer. But theres a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures an acceptance that not everything always goes to plan a collaborative environment and a great team around you. Its never a challenge that you will face alone.
Our benefits
We are fully remote and globally distributed; and have been since day one
Competitive share options
Uncapped holiday with 25 days minimum to be taken
Co-working space access
Workations & Company Retreat
The best equipment for your role
500 towards your home office setup
Generous learning budget
Private Medical Insurance
A broad set of additional perks and benefits (depending on location)
Dont meet every single requirement
At Primer were dedicated to building a diverse inclusive and authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age disability sex sexual orientation pregnancy and maternity race or ethnicity religion or belief gender identity or marriage and civil partnership.
Employment Type
Full-Time
