AVP Go to Market Operations

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Vice President Go to Market Operations - India
We are seeking a strategic and results-driven leader to oversee Commercial Operations and Marketing Operations for clients in the financial services space. This role is pivotal in driving operational excellence client satisfaction and transformation across various workstreams. The ideal candidate will bring deep expertise in managing cross-functional teams optimizing delivery processes and leading P&L for key accounts.
Responsibilities
Lead and manage India GTM team including hiring training coaching and performance evaluation.
Plan and monitor the day-to-day execution of numerous Commercial & Marketing Operations processes consistently assess all processes for potential optimization paths and resolve any issues that affect delivery.
Ensure team compliance with clients standards regulations and ethics.
Scale team as appropriate through targeted recruiting efforts and adjust alignment of responsibilities based on the needs of the business.
Drive transformation and productivity goals for the group and identify areas for technology enablement.
Commercial Ops
Direct and oversee the administration of the firms global cross-referral award program including intricate tracking and quantification of thousands of client engagements and associated status updates to award recipients.
Influence and leverage global sales performance and revenue credit reporting via the firms Salesforce CRM and Microsoft Dynamics ERP systems including custom reporting based on the specific needs of client service stakeholders.
Experience in firm-wide reward or sales incentive programs.
Salesforce functional skills (particularly the ability to suggest enhancements for opportunities)
Drive and expand various evergreen sales enablement initiatives including general Salesforce CRM onboard training and client data analysis that correlates Salesforce conversion value to Dynamics revenue.
Collaborate with client service stakeholders to define and measure progress against commercial goals and KPIs and continually develop new reports and dashboards clearly evidencing commercial performance and trends.
Support the firms strategic account program with analysis and insights based on comprehensive sales activity measurement.
Marketing Ops
Lead a team of B2b Marketing Ops Analysts responsible for executing and delivering campaigns across both own and paid channels
Lead conversations with the client on critical Marketing transformation initiatives and ensure delivery
Plans and oversee marketing initiatives as per the client needs while ensuring the team is meeting agreed SLAs
Experience in driving customer journey programs thereby optimizing the sales funnel positively
Qualifications we seek in you!
Minimum Qualifications
Relevant years of experience in Sales and Marketing Operations with a minimum of 10 years in management roles.
Significant experience managing commercially focused teams in multinational corporations and/or professional services firms. Experience leading teams working 24/5 is an advantage.
Exceptional team management project management and time management skills.
Superior presentation and written communication ability with an emphasis on business writing.
Proven track record of inspiring team innovation across multiple areas of responsibility.
Proven track record of adopting Lean and/or Six Sigma methodologies to drive process improvement and increase efficiency.
Substantial Salesforce or equivalent CRM experience is essential.
Advanced Microsoft Excel and PowerPoint skills are strongly preferred.
Advanced Power BI or equivalent reporting experience is an advantage.
Bachelors degree (Masters desirable) in English Business Management or equivalent field.
Work hours must overlap with U.S. Eastern Time. Standard team hours are 2:00-11:00 IST.
Ability to travel as and when required.
Preferred Skills
Transformation Marketing Ops
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.