Data Protection Manager

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Data Protection Manager

We are currently looking for an experienced Data Protection Manager to join our Data Protection Team.

You will lead and develop our data protection team providing assurance for data protection activities across the service ensuring that we comply with our legal obligations to protect personal data.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From 62000

Reporting to Data Protection Officer

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

The data protection legislation is detailed and you will be an expert in the field being the escalation point for the team and wider organisation in respect of complex and sensitive data protection and privacy matters.

Youll be on the lookout for best practice and how we can use the latest developments to continuously improve how we deal with data protection. Youll bring that insight back to the ombudsman service to embed into your team and working with relevant senior colleagues across the organisation where necessary.

As a hands-on manager youll help manage and develop your team through coaching sharing knowledge and giving feedback in the moment encouraging continuous improvement. And youll provide support to senior leaders helping us deliver on our organisations wider objectives and commitments.

Key responsibilities

• Helping the whole organisation comply with relevant legislative and statutory requirements for data protection including through promoting good practices and improving awareness of relevant policies and procedures
• Managing our data protection awareness and communications programme ensuring timely and accurate data protection information is provided across the organisation
• Understanding how the data protection function is performing against key performance indicators and identifying any concerns or observations with the DPO to influence the data protection action plan and report to our governance committees
• Developing and maintaining our policies procedures privacy notices and guidance notes to ensure we maintain a strong data protection culture and they remain up to date
• Managing our formal documented records of processing activities and establishing policies and procedures to ensure that it remains accurate and up to date
• Establishing and managing our policies and procedures to ensure we appropriately manage data sharing decisions and working with colleagues in information security and legal to ensure that we have procedures in place to make sure that restricted transfers are made appropriately
• Providing risk-based advice on DPIAs and advising on data protection risks across the service as necessary
• Managing our data protection complaints procedures and ICO investigations for all data protection matters (except information rights requests)
• Proactively monitoring and managing performance addressing issues effectively including listening and responding appropriately to customer feedback and service complaints
• Providing coaching and professional development so your team can maintain and continually improve the skills they need to handle all aspects of information rights work effectively
• Creating a culture where people in your team are encouraged and inspired to deliver measurable improvements to customers

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Experience of managing a team of specialist data protection experts
• Demonstrated knowledge and understanding of data protection legislation with the ability to apply this in a practical way to individual requests
• Having a deep knowledge and understanding of data protection legislation with the ability to apply this in a practical way to individual requests
• Experience in dealing with complicated and sensitive information quickly

Desirable Criteria

We would also like you to have the following skills:

• Influencing and persuading across a range of stakeholders and at a senior level

• Planning and prioritising in a busy environment caring about achieving results as a team while being flexible
• Demonstrating continued professional development in data protection

Why Financial Ombudsman Service

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!

How do I apply

• Please apply by uploading a single document containing your current CV and if you wish there is an option to add a supporting statement

Applications need to be submitted by 23:59 on Friday 12th September 2025

Shortlisted candidates will be invited to a telephone conversation with a member of the Talent Acquisition team.

We welcome internal applications to apply you must have passed probation be meeting or exceeding expectations and have no live warnings or PIPs in place

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Were proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: luck with your application!