Senior Field Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Evoqua a Xylem brand is the global leader in helping municipalities and industrial customers protect and improve the worlds most fundamental natural resource - Water

Xylem is looking for a seasoned people leader with a service background who can lead transformative change deliver on financial commitments and provide visible leadership to 22 onsite staff at our Buena Park CA Field Service branch. Position is onsite 5 days a week

This role will require a strategic service and operational leader who is not afraid to roll up their sleeves and lead by example. The Senior Service Manager of our Buena Park Service Branch will be responsible for providing strategic level management to field service professionals in the Orange County/Los Angeles area and drive significant revenue with responsibility for attraction retention engagement performance and development of employees and customers. This role is involved in setting department goals managing expenses is actively involved in workforce planning expected to address/resolve employee relations issues and translate customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management should show the desire and ability to grow and develop effectively applies all technical and operational requirements and actively leverages region wide resources partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product system and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites

***Critical to have a service minded background with mechanical aptitude

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization

• Defines and drives (proactive) customer management employee management safety management interpersonal relationships and leadership skills

• Can operate with autonomy in a complex environment and manage multiple competing priorities.

• Autonomy to make decisions that impact regional and cross-functional / commercial span of control

Operational and strategic management

• Ensures cost/revenue support the financial goals of the P&L Demonstrates leadership behaviors across organizational boundaries of candid communication collaboration developing people embracing DEI and innovation

• Demonstrates high impact culture through innovation accountability and empowerment

• Is agile in responding quickly to customer issues

• Provides proactive direction to commercial teams to ensure service center objectives are achieved

• May provide direct supervisor to sales and other commercial colleagues

Travel Requirements: Some local travel required within the region and customer sites (Xylem Vehicle Assigned)

Driving Requirements:

• Driver Application for Employment

• Motor Vehicle Report (MVR) Forms:

• Driver Disclosure and Release

• Employee Applicant Drug and Alcohol Statement

QUALIFICATIONS:

Education Requirements:

• Bachelors degree preferred; mechanical or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements:

• Ability to obtain all required customer clearances

• Industrial or commercial process water experience preferred

• Clean driving record

• 2 to 4 years of technical work experience or 5 years of industry specific experience

• Combined with 5-7 years of leadership/service management experience

Skill Requirements:

• Proficiency with computers and business software such as Microsoft Office Skype Oracle/SAP cloud-based solutions

• People management

• Mechanically minded and/or with knowledge of water systems is very helpful

• Ability to communicate up/down/across

• Ability to lead and motivate teams

• Demonstrates critical thinking and complex troubleshooting to guide and advise team members and customers

• Ability to defuse situations at a customer location or any internal issues.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $120000 to $140000 plus bonus. Company vehicle will be pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.