Senior Manager of IT
Senior Manager of IT
Posted on :
05-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-09-2025
Job Description
About Glide
GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming lives. Through its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary
The Senior Manager of Information Technology is responsible for serving as GLIDEs hands-on Salesforce Administrator and as the Directors right-hand overseeing Department of Information Technology operations infrastructure and staff. This is a highly visible role that ensures optimized Salesforce productivity as well as secure and efficient technology operations across the organization.
GLIDE operates primarily in a Windows and Microsoft 365 environment with a network infrastructure that includes Windows Servers Hyper-V virtual machines Azure-hosted VMs and Meraki networking hardware. Strong expertise in Windows Server environments including Active Directory as well as proficiency in Microsoft 365 administration (Intune Entra Exchange SharePoint etc.) is essential. The organization also manages Apple devices including Macs and iPads through Jamf so familiarity with Jamf Pro and Apple device management best practices is highly beneficial.
The ideal candidate for this position is a seasoned Salesforce technician with the passion skills and knowledge to work closely with the Director of IT & Operations for overall department management. Responsibilities include Salesforce administration governance and strategy recommendations; general IT project scoping assessment and management; and drafting of sound IT policies procedures and technical documentation. This position requires excellent coordination and the ability to work well with executives managers and line staff. Depending upon operational needs this position requires four to five days per week onsite and zero to one remote workdays per week; some evenings weekends and on-call coverage required for special events and/or emergencies.
Essential Duties & Responsibilities:
- IT Operations Management (bold); Oversees day-to-day IT operations including direct coaching for 1 to 5 technicians. Assists the Director with ensuring cybersecurity and software workflow best practices data protection policies regulatory compliance vendor coordination and software as project manager for key IT projects and systems administrator for mission-critical and/or confidential systems.
- Salesforce Administration (bold): Serves as the primary administrator for the organizations Salesforce environment. Coordinates with internal Salesforce specialist and vendor support to ensure Salesforce is optimized for best performance. Manage permissions roles permissions data imports/exports and integrations with third-party tools. Enforce system documentation and change management processes. Reviews and approves or rejects requests for Salesforce development/customizations. Configures Salesforce objects fields workflows reports dashboards and automations when appropriate in collaboration with internal Salesforce specialist and/or vendor. Partners with stakeholders to optimize Salesforce usage and implement enhancements aligned with business needs. Manages/implements system improvements builds reports trains users and keeps up to date on new apps features and functionality that will enhance GLIDEs Salesforce infrastructure. Builds business intelligence tools including data visualizations reportsand dashboards; identifies evaluation metrics to measure project success.
Required Qualifications:
- 5 years of progressive IT experience or an equivalent combination of education and experience including 2 years in a supervisory or management role.
- A solid track record of successful Salesforce administration configuration and/or management (Salesforce Administrator certification preferred).
- Proficient with Microsoft Office Suite preferably with advanced skills in MS Excel including Pivot Tables Conditional Formatting Lookup and Logical functions.
- Strong knowledge of Microsoft 365 (MS Azure Entra Intune Defender Exchange SharePoint Teams etc.
- Experience with mobile device management (Intune Jamf etc.)
- Experience with Hyper-V virtual machine management.
- Excellent problem-solving skills communication abilities and customer service orientation.
- Adept at learning project management and data systems (i.e. Salesforce Asana Concur Adaptive etc.)
- Ability to establish a set of priorities based on the identification of the most critical or outstanding issues and to multitask within specific timelines.
- Proven experience achieving project goals while managing scope time quality and risk.
- Demonstrated ability to work well under pressure and manage stress effectively in a demanding and fast-paced multi-cultural environment.
Preferred Qualifications:
- Experience in a non-profit healthcare or mission-driven environment.
- Familiarity with cybersecurity frameworks compliance requirements (e.g. HIPAA SOC 2) and asset management systems.
- Project management experience and/or relevant certifications (e.g. PMP ITIL).
- Additional Salesforce certifications (Advanced Admin Platform App Builder) are a plus.
- Experience working with Salesforce Nonprofit Success Pack Pardot and Power BI.
Work Environment:
- GLIDEs buildings are located in the Tenderloin neighborhood.
- GLIDE maintains an open door policy to the community and its clients who frequently enter and leave the building.
Physical Requirements:
- Ability to work on a computer and see details of objects at close range.
- Ability to hear within normal range and communicate effectively (in person telephone or Zoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably and the ability to navigate throughout office spaces (via elevator or stairs).
$95000 - $105000 a year
This is a full-time (40 hour/week. Exempt position
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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