HR Technology Specialist
HR Technology Specialist
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Job Description
What part will you play If youre looking for a place where you can make a meaningful difference youve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! The primary focus of this position is to deliver HR services and solutions with a strong emphasis on strategic customer delivery and Learning Management System (LMS) support. This role monitors and manages HR system tickets by investigating resolving or reassigning requests and incidents. It requires developing a deep understanding of Markels HR systems and organizational structure and processes to provide effective user guidance and transactional support. The Specialist collaborates with functional and technical teams to resolve complex issues and continuously improve service delivery. Responsibilities include identifying and proposing system or process improvements supporting Workday data audits ensuring data integrity through analysis and corrections assisting with mass data uploads and maintaining related documentation. The role also supports user education opportunities system testing efforts (including planning execution issue resolution and UAT) and serves as a key contact for LMS-related requests. Additional duties include executing operational system setup tasks and transactions providing White Glove support to senior leaders handling special projects and maintaining procedural documentation and knowledge base content.Provide high quality customer service to ensure needs are met across all HR system incidents and with functional and technical staff on resolutions as needed.
Monitor and manage HR system tickets by investigating resolving or reassigning requests and incidents. Maintain all the procedural documentation and tickets handling map.
Serve as a point of contact for LMS-related requests guiding customers through the content intake process fulfilling setup requests supporting attendance management needs and Instructor system education.
Develop a deep understanding of Markels HR systems and organizational structure to provide effective user guidance and transactional support.
Collaborate with functional and technical teams to resolve complex issues and continuously improve service delivery. Propose process or system improvements in support of the end user experience.
Develop and maintain HR system-related sites job aids reference materials process documentation and deliver training content to global HR teams and system users. Facilitate Workday new user onboarding and system access rights.
Execute operational system setup tasks and transactions including White Glove support for senior leaders.
Maintain documentation on operational system setup tasks and transactions in scope of the HR Technology Support team. Facilitate knowledge transfer sessions as needed.
Support Workday data accuracy review audits and ensure data integrity through analysis and corrections assisting with mass data uploads maintaining related documentation user education opportunities and lower-tenant refresh setups.
Maintain documentation on data activities and process in scope of the HR Technology Support team.
Participate in system testing efforts including test planning executive and issue resolutions. Including staging on-demand transactions and assisting global HR team with other testing or project needs.
Lead user acceptance testing (UAT) activities. Develop and administer testing plans facilitate testing issues resolutions and actively participate in Agile deployment process.
Identify and propose system or process improvements that enhance efficiency and user experience. Assist in the development and deliver simple standard reports or data compilation tasks per customer or HR team needs.
Education
Bachelor degree in human resources or related field preferred
Work Experience
Minimum 1-2yrs supporting HR systems or HR experience
Minimum 2 yrs of customer service or user support experience must
Experience with ServiceNow or similar tools plus
Experience with Workday plus
Skill Set
Familiar with HR processes data and system design structure functions and processes.
Proven analytical and problem-solving skills with attention to detail and accuracy. Comfortable using data/reporting tools.
Demonstrated ability to deliver excellent customer service in a fast-paced preferably global environment.
Comfortable managing multiple priorities and follow-through on tasks and projects. Comfortable working independently and collaboratively across functional teams.
Exercises good judgement and actively practice confidentiality and adherence to policy.
Proficient in Microsoft Office skills including Word Excel Outlook and PowerPoint. Basic Teams skills.
#LI-Hybrid
#DEIB
US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.
Who we are:
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.
Were all about people We win together We strive for better
We enjoy the everyday We think further
Whats in it for you:
In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.
All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.
We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.
Are you ready to play your part
Choose Apply Now to fill out our short application so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from email addresses.
We would also ask that you please report any job employment scams related to Markel to .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process please send an e-mail to the.
No agencies please.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
