Operations Support Manager

As the Operations Support Manager at Anytime Fitness Thailand youre responsible for end-to-end operational support for new gym builds renovations relocations and facilities management (ensuring projects are delivered on time within budget and per Anytime Fitness brand standards). The role emphasizes project coordination documentation compliance procurement cross-functional communication and facility performance metrics ensuring operational efficiency and a smooth transition from construction to daily club operations.

ROLES AND RESPONSIBILITIES

1. Project Coordination & Operations Support

• Manage end-to-end operational readiness for new builds renovations and relocations.
• Coordinate with contractors vendors and internal teams to ensure projects stay on track for timelines budgets and quality standards.
• Ensure brand compliance with the Anytime Fitness brand manual for design signage and equipment layouts.
• Oversee handover processes from landlords to contractors to operations teams for seamless opening readiness.
• Track construction milestones using Gantt charts timelines and project trackers.
• Monitor procurement of loose items (e.g. gym equipment signage furniture) and ensure on-time delivery.
• Collaborate with marketing operations and finance teams for pre-opening requirements and documentation readiness.
  

2. Facilities Management & Upkeep

• Monitor Orbit4 ticket resolution times for equipment ACU and general facilities issues; escalate unresolved items as needed.
• Drive improvements in member satisfaction (OSAT) scores by ensuring facilities are safe clean and fully operational.
• Coordinate with technicians facility management vendors and operations teams to ensure preventive and corrective maintenance is completed as per SLAs.

3. Documentation Compliance & Reporting

• Maintain systematic documentation for all projects including contracts permits approvals and warranties.
• Ensure regulatory and safety compliance throughout the project and operational lifecycle.
• Prepare progress reports approval papers and budget tracking summaries for management.
• Track vendor payments and procurement documentation with the finance team.

4. Procurement & Vendor Management

• Support negotiation of prices and terms with contractors vendors and suppliers to achieve cost efficiencies.
• Ensure all equipment and fitout items are procured per approved specifications and timelines.
• Monitor vendor SLAs for quality delivery timelines and issue resolution.

5. Cross-Department Coordination & Site Acquisition Support

• Act as the central point of contact for operations marketing legal finance and construction teams.
• Coordinate issue escalation and resolution with internal and external stakeholders.
• Support site acquisition documentation and handover readiness for new sites.

QUALIFICATIONS

• Bachelors degree in Engineering Construction Management Business Administration or related field.
• 35 years experience in project coordination construction management or operations support (retail/fitness preferred).
• Strong project management facilities management and procurement negotiation skills.
• Proficient in MS Office and project tracking tools (Basecamp Asana or similar).
• Excellent organizational communication and cross-functional collaboration abilities.
• Knowledge of construction processes regulatory compliance and fitout standards.