Customer Service Administrator (New Business Sales)
Customer Service Administrator (New Business Sales)
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Job Description
Join Our Team as a New Business Sales & Customer Services Administrator!
Are you a people person with a passion for problem-solving Do you love the buzz of a busy office and the satisfaction of a job well done Were on the lookout for a talented New Business Sales & Customer Services Administrator to join our New Business Sales Team and we think this could be the perfect fit for you.
This isnt just an admin job; its a dynamic role where youll be the friendly face of our company. Youll work closely with our customers and provide essential support to our New Business Sales team. This is a brilliant opportunity to get your foot in the door and develop your skills across both customer service and sales with a clear path for career progression into Account Management.
What Youll Be Doing
Youll be a key player in our team blending outstanding customer support with crucial administrative duties. Your responsibilities will be split into two main areas:
- Customer Service: Youll be the first point of contact for our customers handling their queries professionally via phone and email. Youll resolve issues quickly and efficiently from deliveries and orders to product queries and manage support tickets to ensure every request is tracked and resolved. Youll also escalate complex issues and listen to customer needs to offer proactive support and make their experience with us as smooth as possible.
- Sales & Administration: Youll provide essential administrative support to the New Business Sales team including arranging returns and exchanges. You will maintain accurate customer records with the utmost discretion identify and proactively follow up on potential sales leads and check product availability to support sales inquiries and process orders. Youll also collaborate with the sales team to improve our processes and enhance the customer experience.
What Were Looking For
To thrive in this role youll need to be:
- A Great Communicator: Youll have excellent verbal and written skills engaging with customers and colleagues in a professional and friendly manner.
- Empathetic and Analytical: Youll have a genuine desire to help others with strong problem-solving skills to resolve customer issues efficiently.
- Organised and a Master of Multitasking: Youll be able to juggle multiple tasks and prioritise effectively in our fast-paced environment.
- Detail-Oriented: Youll have a keen eye for detail and a high level of accuracy especially when handling sales orders and customer data.
- Tech-Savvy: Youll be comfortable with the Microsoft Office Suite (Word Excel Outlook) and ideally have prior experience with CRM systems.
- A Team Player: Youll work well both independently and as part of a team collaborating effectively with colleagues to achieve shared goals.
- Experienced: Previous experience in a hybrid administrative sales or customer service role is preferred.
*This role offers the chance to step into the world of sales and gain experience across the full sales cycle from relationship management and business development to negotiation and most importantly delivering exceptional customer service.
**40 Hours Per Week Mon - Fri 08:30 AM - 17:00 PM Based in Leyland
Employment Type
Full Time
