Intern - Collaboration Tools & Process

Our Vision: We make dreams possible.

Yes were a student loan servicer. Were also a technology company idea incubator start-up accelerator and K-12 and higher education expert. At Nelnet were so much more than what you thinkand were just getting started. So no matter what you want to do in lifebuild codes or build brandswere the best place to do it.

Join Nelnet as an intern and do real work that matters to our business. All Nelnet interns receive one-on-one mentorship competitive pay casual dress flexible schedule intern-specific programming and meaningful work experience.

Apply to one of our internships today. Your career awaits.

Confluence Administration & Knowledge Management

• Develop and maintain page templates navigation menus and space structures.

• Apply consistent taxonomy standards (naming conventions labels categories) to improve searchability.

• Work with content owners to review update move or archive outdated documentation.

• Maintain a Whats New space/dashboard highlighting key updates.

Jira Administration Support

• Ensure epics stories and tasks are linked properly to maintain data accuracy.

• Apply consistent labels component tags and naming conventions.

• Run pre-defined JQL queries and update dashboards (burn-down backlog SLA compliance).

• Support regular Jira maintenance activities including re-indexing and PII scans.

• Create job aids and quick guides to help users follow Jira best practices.

Process Marketing & Communications

• Develop communications materials (emails announcements slide decks) to support process rollouts.

• Create visual aids (infographics one-pagers before/after diagrams) to make processes more approachable.

• Maintain a centralized Process Updates page with clear summaries of new or changed processes.

• Translate technical content into plain user-friendly messaging with guidance from Analysts/Admins.

Audit & Compliance Support (Entry-Level)

• Assist with monthly audit staff support including organizing evidence and ensuring documentation is stored correctly.

• Flag outdated or incomplete content for Analyst/Admin review.

Workflow & Process Improvement Support

• Archive old Jira tickets and Confluence pages.

• Test new Jira/Confluence workflows or configurations before rollout.

• Help document before/after process flows during improvements.

• Collect feedback on process rollout effectiveness via surveys or interviews.

Education (Preferred Majors):

• Management Information Systems (MIS)
• Computer Science or Software Engineering
• Business Administration or Business Analytics
• Technical Communication / Professional Writing
• Communications / Marketing (with demonstrated interest in IT tools and processes)

Skills & Knowledge:

• Familiarity with collaboration or project management tools (Jira Confluence SharePoint etc.).
• Strong organization and attention to detail.
• Clear written and verbal communication skills.
• Interest in process improvement Agile methods and team metrics.
• Ability to create simple visuals and communication materials (PowerPoint Canva Lucidchart etc.).

Preferred Traits

• Organized and detail-oriented enjoys creating structure and consistency.
• Curious and eager to learn motivated to explore tools and processes.
• Collaborative communicator comfortable working with document/process owners.
• Creative can design engaging communications to support adoption.
• Adaptable able to shift focus as team priorities evolve.

Career Growth

This internship provides a clear entry path into IT process and program management. Interns will gain:

• Practical skills in Jira/Confluence administration process documentation and Agile metrics.
• Experience in internal communications and process rollout adoption.
• Exposure to audit support and compliance preparation.
• A direct career progression path to Process Analyst and ultimately Program Administrator.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.