IoT Operations Specialist (m/f/d)

Love solving tough problems rolling up your sleeves and working where hardware meets innovation Join us as an IoT Operations Specialist and help shape the future of connected devices at SkyCell. Youll take ownership of IoT hardware in the field train teams dig into complex technical challenges and push forward improvements that fuel our global growth. Every day brings something new - by joining our growing team youll have the opportunity to make an impact in a dynamic purpose-driven environment.

At SkyCell were on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe and secure delivery of life-saving pharmaceuticals with sustainability at the core of everything we do.

Were a fast-growing purpose-driven scale-up where youll make an impact feel empowered and thrive in a diverse innovative environment.

Why SkyCell

Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

Stronger together: Join a supportive team of talented individuals from over 40 countries where we work together every step of the way.

Growth Opportunities: We believe in investing in our people continuous learning and development are key pillars of SkyCell.

Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a Great Place to work award as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What Youll Do:

• Keep SkyCells global IoT network running flawlessly by maintaining and supporting field-deployed loggers
• Own the lifecycle of IoT devices through hands-on management of returns refurbishment and precision calibration
• Be the problem solver of last resort by delivering 2nd-level support and conducting deep root cause analysis for complex IoT challenges
• Empower front-line teams by training 1st-level support and building clear practical knowledge resources
• Drive smooth global rollouts by coordinating installations of IoT loggers and gateways
• Turn data into action by monitoring real-world device performance and uncovering insights for improvement
• Shape the future of IoT hardware & firmware through field and acceptance testing in real-world conditions
• Connect the dots across the organization by acting as the key interface between Operations R&D Product Lifecycle and Quality Management to fuel continuous improvement
• Innovate at the edge by contributing to early-stage proof-of-concept projects

What Youll Bring:

• Technical education background with strong IT affinity and interest in IoT technologies
• Understanding of wireless communication (LoRaWAN cellular Wi-Fi Bluetooth)
• Hands-on experience in technical customer support field installation or hardware testing
• Ability to analyse data and translate findings into operational improvements
• Proficiency in scripting (preferably in Python) is a strong plus
• Strong documentation and communication skills
• Fluency in English (spoken & written); German is a plus
• Willingness to travel on a regular basis for installations or onsite support / troubleshooting
• Regular onsite work in Zrich office required

Whats In It For You

Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

Hybrid Workplace: Modern workspaces (in Zurich Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.

Company-wide Events: Join us for company events to celebrate successes build teams and share our vision. Plus new joiners experience SkyWeek our immersive onboarding program.

Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

Annual Leave & Bank Holidays: Enjoy a generous annual leave package plus local bank holidays to recharge and unwind.

Ready to Make an Impact

Were not just offering a job; were offering a chance to be part of something bigger. At SkyCell youll help build a future where pharmaceutical delivery is efficient sustainable and transformative.

Stay Connected with SkyCell

Visit explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click apply for this job below! We cant wait to meet you and discuss how you can contribute to our mission! Please note we are unable to consider applications sent to us via email.

If you have any questions you can contact our Talent Team ().

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race religion colour national origin gender sexual orientation gender identity age disability or any other legally protected characteristic.

For this position if you are not located in or able to relocate (without sponsorship) to one of the above locations your application cannot be considered.