Workflow Analyst
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Job Location:
Parramatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
04-09-2025
Vacancies:
1 Vacancy
Job Summary
Create your best future and join Westpac as a Workflow Analyst
- Permanent Full-time opportunity
- Parramatta based
- Hybrid working model
Whats the role
As a Workflow Analyst you will be supporting the delivery of a high performing multi-brand customer journeys through the delivery of best practice workflow operations.
You will be responsible for managing customer journey workflows and service request processes to ensure timely and effective service delivery. Overseeing daily workforce planning and allocation across onshore and offshore teams to meet performance targets. Handling customer escalations identifying root causes and driving resolution strategies. Utilising data analysis to pinpoint service pain points and implement improvements. Ensuring risk management across all journey-related operations with a focus on incident handling and continuous process optimisation.
What do I need
- Proven track record successfully managing complex customer outcomes & escalations
- Workforce Management experience
- Banking and finance industry experience
- Strong analytical and problem-solving skills
- Ability to build and maintain key relationships with cross functional stakeholders
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
