Customer Engagement Coordinator
Customer Engagement Coordinator
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1 Vacancy
Job Description
Position Summary:
The Customer Engagement Coordinator is responsible for enhancing customer satisfaction and loyalty by managing customer interactions resolving inquiries and ensuring a positive experience. This role includes accurate and timely entry of customer orders into the companys order management system close communication with customers and coordination with sales teams and various departments to ensure efficient order processing that meets customer expectations. The role also involves addressing customer needs managing communication channels and maintaining accurate records of customer interactions.
Work Youll Do:
Review purchase orders for accuracy handle discrepancies and enter orders precisely.
Provide customer service and manage post-order activities including order acknowledgments expediting operations coordination tracking and documentation.
Ensure all post-order questions emergency orders and customer issues are resolved promptly to ensure customer satisfaction.
Serve as the main point of contact for post-order communication collaborating closely with Aftermarket Sales Representatives Outside Sales Representatives and internal departments.
Provide customers with order status updates and change order notifications related to ship dates.
Create and process change orders Return Material Authorizations (RMAs) and credit memos as needed.
Build and maintain strong customer relationships.
Act as the primary point of contact for customer inquiries and concerns.
Coordinate and manage communication between customers and internal teams.
Resolve customer issues promptly and escalate when necessary.
Track and analyze customer feedback to support continuous improvement initiatives.
Maintain up-to-date knowledge of products and services to assist customers effectively.
Support the development and implementation of customer engagement strategies.
Team:
This role will be a part of the Customer Service and Engagement team.
Basic Qualifications:
High School Diploma or equivalent.
Minimum of 2 years in a customer-facing role preferably in manufacturing.
Proficiency in Enterprise Resource Planning (ERP) software (e.g. SAP).
Experience with Customer Relationship Management (CRM) software (e.g. Oracle Salesforce).
Strong working knowledge of Microsoft Office tools (Outlook Word Excel etc.).
Excellent communication and interpersonal skills.
Strong data entry and organizational skills.
Ability to manage multiple tasks simultaneously with attention to detail.
Problem-solving mindset with a strong sense of ownership and accountability.
Ability to work independently and collaboratively in a team environment.
High level of empathy and customer-centric focus.
Adaptability in a fast-paced dynamic work environment.
A proactive change-oriented mindset.
Commitment to continuous improvement.
Willingness to travel up to 5%.
Who we are:
Coperion is an industry leader in compounding and extrusion feeding and weighing bulk material handling and service bringing a wealth of know-how and experience to the market. Customers benefit from Coperions divisions of Polymer Equipment & Systems and Service that are optimally networked on a global basis to offer ultimate support in the design manufacturing and implementation of ideal systems. Staffed by engineers chemists technicians and a variety of industry experts these Divisions form a powerhouse of process solutions for their is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.
Required Experience:
IC
Employment Type
Full-Time
