O2C Lead (They/She/He) - HQ

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for an experienced and motivated Order to Cash (O2C) Manager to join our Global Finance Operations Department within our HQ offices.

THE JOURNEY

You will be responsible for organization effectiveness and sustainability on a Regional scope (SWE Africa Romania and Poland) by providing leadership and motivation to deliver seamless and efficient processes to deliver global strategy and KPIs

This role oversees and drives our O2C operations across multiple countries and leads a team of around 25 employees (including 4 direct reports) ensuring efficient compliant and customer-focused billing collections and cash application processes.

• Lead and manage the O2C team fostering engagement accountability and professional growth according to Glovo strategy and People tools.
• Oversee end-to-end O2C operations including billing cash collection credit management dispute resolution and reporting.
• Ensure accuracy compliance and standardization of processes across multiple countries.
• Define implement and continuously improve O2C processes to increase efficiency and effectiveness.
• Drive automation initiatives and collaborate with IT/Finance transformation teams to optimize tools and workflows.
• Monitor and report on key O2C KPIs (e.g. DSO billing accuracy overdue receivables) and take corrective action where necessary.
• Partner with stakeholders across Finance Sales and Customer Service to support business goals and resolve escalations.
• Ensure compliance with internal controls audit requirements and risk management policies.
• Actively represent Order to Cash in the internal/external audits.

WHAT YOU WILL BRING TO THE RIDE

• University degree or equivalent education in Business Administration Economics Certified Public Accountant or comparable professional education
• 5-7 years in O2C Accounts Receivable or related finance operations.
• Demonstrated experience leading large teams (20) including direct manager-level reports.
• Proven track record in process definition standardization and automation projects.
• Experience working in a multinational and multicultural environment.
• Shared Service Center experience is a plus.
• Strong people leadership and coaching skills.
• Excellent analytical and problem-solving abilities.
• Strives efficiency and Ability to influence others.
• Effective communicator with strong stakeholder management skills.
• Change management mindset with ability to drive transformation initiatives.
• Fluent in English (required); Spanish or another European language strongly preferred.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!